Subject:
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Re: I resign from the LPRV committee
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Newsgroups:
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lugnet.admin.general
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Date:
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Sat, 23 Apr 2005 04:57:37 GMT
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Viewed:
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2736 times
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In lugnet.admin.general, Tony Alexander wrote:
> In lugnet.admin.general, Leonard Hoffman wrote:
> > No personal offense intended - have you ever run a large community forum, or
> > managed people? There is a big difference in how people think things should be
> > run when they have actually had to run things.
>
> I have managed several quick-serve restauarant businesses, in one of which I had
> responsibility over more than 50 employees. I also managed 2 college dormitory
> floors, one with over 100 residents, both with residents from around the world.
Different than an online community, I'm sure you would agree, but clearly a
source of a lot of useful insight, thanks for sharing it.
> A heavy-handed approach, stressing adherence to the rules, invariably backfired
> and brought about rebellion in both types of environments.
And elsewhere, that's been my management experience (in real life) as well.
(snipped the rest, all valid experiential narrative)
We think there are technical changes coming (they're already implemented, just
awaiting putting the P&P in place) that will greatly reduce one source of
perceived heavy handedness, the cancel request. (personally I hate the cancel
request as a way to adhere to the no censorship model but am not ready to give
up on no censorship as an ideal, and there's currently no other way)
That said there's sometimes a difference between perception and reality and
sometimes a difference between the perceptions of situations or events by
different people.
First...
What exactly is heavy handed? Given the toolset we have now, what other
approaches could be used? That's a serious question. It's easy to say that the
admins are heavy handed but is that actually because there's a lot of visibility
to the admin actions? Isn't it true that other places are actually much MORE
heavy handed but don't have that perception, because reviewing actions and
administrative actions all happen behind the scenes?
Next...
What are the desired rules for LUGNET? Should it be all things to all people?
We've believed not. Kelly has articulated in previous posts our refinement of
Todd's original vision, that it be family friendly, that it be welcoming. But
that means it's not necessarily for everyone. If LUGNET should have rules and
they should be family friendly ones, there needs to be SOME enforcement
mechanism, doesn't there?
When Todd wasn't active (and Suz had to try to step in) and there weren't any
admins LUGNET went through a period of laxity. The community wasn't capable of
maintaining order by itself, in my view. Arguably we still haven't recovered
from that time.
Finally...
Others in various threads have said that increased enforcement is required
because of growth, and then have been rebutted by statistics that show that
growth isn't actually there. I would ask, can that argument be turned on its
head? Is it possible that the anarchy period and the resistance to reviewing,
and the amount of discussion about specific actions, are poisoning the
atmosphere and driving people away, and causing shrinkage?
I don't know the answers...
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Message has 2 Replies:
 | | Re: I resign from the LPRV committee
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| (...) I'm sure there are many ways to define this, but what I mean is being so strict about following the minutiae of rules and regulations that enforcement becomes/is perceived as becoming overbearing, personal rather than professional, punitive, (...) (20 years ago, 23-Apr-05, to lugnet.admin.general)
| | | Re: I resign from the LPRV committee
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| (...) so why not here??? (...) can this be discussed now and here? please. (...) YOU guys are/were heavy handed. IMO. The other approach is the one that tony so eloquently described. LESS is more. That's a serious question. It's easy to say that the (...) (20 years ago, 23-Apr-05, to lugnet.admin.general) !
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Message is in Reply To:
| | Re: I resign from the LPRV committee
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| (...) I have managed several quick-serve restauarant businesses, in one of which I had responsibility over more than 50 employees. I also managed 2 college dormitory floors, one with over 100 residents, both with residents from around the world. A (...) (20 years ago, 23-Apr-05, to lugnet.admin.general)
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