Subject:
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Re: Informal WB Store Survey
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 4 Feb 2000 07:40:43 GMT
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Viewed:
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1329 times
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I left a voice message at wbstore's eCommerce dept: 1-818-954-5674
I received an email reply within A FEW HOURS!
Quite a change from the typical 2 week order to cancel cycle.
Anyway, she apologized for the inconvenience, mentioned that their online
store does not yet support real time inventory, and gave me a 20% online
discount code.
Here's her explanation of why we're experiencing the delays.
> Our current policy is to send a notification letter regarding canceled or
> back-ordered items to customers after a 30 day period. This is the reason
> why you had not received notification as of yet. If you check online you
> will see our policy listed under customer service.
Despite the fact that two WBStore customer service reps have told me that my
order has been cancelled because items have been discontinued, it is NOT (as
of Feb 4th) cancelled online.
Actually my order status had gone from: Card on hold, In process, and now
BACK ORDER!
Crossing my fingers,
=Hari=
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Message is in Reply To:
 | | Re: Informal WB Store Survey
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| I ordered 2 x 8735, 1 x 8445 from the UK on Jan 18. The account status showed Credit Card Hold for 10 days, then In Progress for 3 days, now finally it has just changed to Canceled. I called Customer Service and they said that they would still send (...) (25 years ago, 31-Jan-00, to lugnet.market.shopping)
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