Subject:
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Re: Partial Results...
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 1 Feb 2000 15:17:16 GMT
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Viewed:
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1250 times
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You can add our little order to the list... it was FINALLY cancelled yesterday
(after sitting in CCH for two weeks):
1 Railway Express and 1 Super Cycle Center, BOTH gone.
Total: $88.69 with shipping
I also had two unanswered emails to their customer support address, if you are
counting those. Did anyone ever actually get a response to an email?
I can easily contrast this whole thing with another order I placed about the
same time (the 16th). I ordered a new phone from TMI-US.com. After I placed
the order I got the standard "order received" email. The next day I received a
-personal- email from one of their customer service representatives that my
purchase was backordered, and listed what I could do to cancel my order or
wait, and an indication that they would email again after 30 days. I wrote her
back and received another -personal- reply from her within a day. I'm sure it
didn't take much of her time, but I'm now happy enough to keep waiting for the
order, even though it may take another 40-50 days to be filled.
Naji
In lugnet.market.shopping, David C. Pyatt writes:
> Well, I started a spreadsheet calculating the responses to this survey... with
> the first 10 respondants calculated, we had an MSRP order of $6269.67... of
> that WB actually shipped $689.95... a shocking 11.0%...
>
> Wait, it gets worse... I don't have the printout but with 2 or 3 more
> respondants added to the data the ordered MSRP climbed to over $7500 with the
> fulfillment dropping to only 9%.
>
> Hey Warner Bros... this is TOTALLY UNACCEPTABLE!
>
> By the way... they didn't have record of my second round Indy Storm order...
> They told me I had to contact webstore customer service... then there was a
> silence on the line... I said, I have to email customer service? Hey said
> yes... I said :I DID THAT ON THE 20TH FOR MY OTHER ORDER AND STILL HAVEN'T
> HEARD FROM THEM!!!: He said "Can I put you on hold?" I said yes.. he comes
> back and all he says is "That item is discontinued"... I said :THEN WHY DO YOU
> KEEP LETTING ME ORDER IT AND THEN DON'T TELL ME YOUR CANCELLING MY ORDERS!!!:
>
> He didn't say anything... I said FINE and hung up...
>
> I agree Tom... let's sick Jesse on them... this is a load of crap... Let's let
> them know that their not playing games with little kids... WE'RE THE AFOL AND
> WE'RE MAD AS H%^^!
>
> Sorry for the rave, but even TRU made good on their goof...
> Dave
>
> In lugnet.market.shopping, David C. Pyatt writes:
> > Let's do a survey... How much of what did you order? How much have you
> > received? How much has been cancelled?
> >
> > I ordered 2 orders, each order consisted of 3 8735's and a 8445. $53.99
> > Merchandise /$2.83 Tax / $8.95 Shipping each order. Recieved one of the two
> > orders, second order cancelled. $64.77 of $129.54 received.
> >
> > Dave
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Message is in Reply To:
 | | Partial Results...
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| Well, I started a spreadsheet calculating the responses to this survey... with the first 10 respondants calculated, we had an MSRP order of $6269.67... of that WB actually shipped $689.95... a shocking 11.0%... Wait, it gets worse... I don't have (...) (24 years ago, 31-Jan-00, to lugnet.market.shopping)
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