Subject:
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Re: Informal WB Store Survey (Direct # for ECommerce person!)
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 1 Feb 2000 21:12:42 GMT
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Viewed:
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1315 times
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<sigh>
They called me back, that isn't the right number. HOWEVER, they gave me the CORRECT
number, a direct line to a person in the ECommerce division.
1-818-954-5674
CALL her, COMPLAIN to her if you had orders cancelled, maybe they'll finally GET A
CLUE.
Tom Stangl wrote:
> I got an actual NUMBER this time.
>
> 1-877-284-7286
>
> This is their number for customer service for orders that were cancelled, etc.
>
> It's a damned message asking you to leave a message though. I did leave a message,
> asking them why all my orders were cancelled, why they keep listing items they don'
> have, and why I shouldn't set up a Boycott WB site.
>
> If (more likely WHEN) I set up a Boycott WB site, I'd appreciate some help from
> people getting it registered on every search engine imaginable. I'll be putting in
> keywords in the doc to hopefully make it so that my page will show up ABOVE the WB
> store listing in search engines. I'm trying to figure out all the keywords needed
> to do so.
>
> Tom Stangl wrote:
>
> > I ordered 30 8445s on th 29th and 30th, after they were relisted on the site on
> > the 29th.
> >
> > Anyone want to guess what happened to the orders?
> >
> > That's right, CANCELLED. And talking to the Catalog order folks, you can't talk
> > to the web folks, you can only email them. And they don't seem to answer their
> > emails.
> >
> > Erik Badger wrote:
> >
> > > In lugnet.market.shopping, David C. Pyatt writes:
> > > > Let's do a survey... How much of what did you order? How much have you
> > > > received? How much has been cancelled?
> > >
> > > Well, I ordered 10 of the Indy Cars, and 10 of the power packs on the 17th,
> > > for about $345 with tax and shipping. They cancled all of the items, but
> > > still have a hold on my credit card.
> > >
> > > I have not yet been able to get through to the cusomer service people to find
> > > out why they cancled or still have a hold on my CC for the total price.
> > >
> > > I am getting ready to contact the Better Business Bureau, the US FTC, and the
> > > California Department of Consumer Affairs. (all of these have web sites for
> > > the snail-mail impared)
> > >
> > > -Erik
> >
> > --
> > | Tom Stangl, Technical Support Netscape Communications Corp
> > | Please do not associate my personal views with my employer
>
> --
> | Tom Stangl, Technical Support Netscape Communications Corp
> | Please do not associate my personal views with my employer
--
| Tom Stangl, Technical Support Netscape Communications Corp
| Please do not associate my personal views with my employer
|
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Message is in Reply To:
 | | Re: Informal WB Store Survey
|
| I got an actual NUMBER this time. 1-877-284-7286 This is their number for customer service for orders that were cancelled, etc. It's a damned message asking you to leave a message though. I did leave a message, asking them why all my orders were (...) (25 years ago, 1-Feb-00, to lugnet.market.shopping)
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