Subject:
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Re: Informal WB Store Survey (How NOT to run a business)
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 4 Feb 2000 16:22:48 GMT
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Viewed:
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3875 times
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WB, on the other hand, just says "piss off!".
I ordered some clearance stuff from Walmart.
They had it in stock.
They sent it to me.
I got an email stating that the invoice with the sets had the wrong prices listed,
but my CC was billed the correct amount. They apologized, and sent me a $10 Gift
Card good at any Sams/Walmart.
IOW, they sent me a gift card for basically A PRINTING ERROR. Not a billing
error, just an invoice printing error.
And TRU gave out $100 Geoffrey Dollars for shipping late around Xmas (wish I had
been in on that).
Yet WB has cancelled ALL FIVE of my orders totalling over $1500, and done SQUAT.
Can you tell that I think WB SUCKS, that they have no clue at all about Customer
Satisfaction?
I'm giving Joyce in WB ECommerce an earful today.
Larry Pieniazek wrote:
> Troy Cefaratti wrote:
>
> > They did this to me as well, Twice. I still don't think that they credited
> > me the right amount. Unfortunately, it's not worth my time to track it down
> > with them.
>
> For me the diff is over 100 bucks, so I'm willing to dump 1/2 hour into
> it, then complain about it. They gave me a gift cert last time when I
> pointed out how much time I'd spent with them already.
>
> --
> Larry Pieniazek - larryp@novera.com - http://my.voyager.net/lar
> http://www.mercator.com. Mercator, the e-business transformation company
> fund Lugnet(tm): http://www.ebates.com/ ref: lar, 1/2 $$ to lugnet.
>
> Note: this is a family forum!
--
| Tom Stangl, Technical Support Netscape Communications Corp
| Please do not associate my personal views with my employer
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Message is in Reply To:
 | | Re: Informal WB Store Survey
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| (...) For me the diff is over 100 bucks, so I'm willing to dump 1/2 hour into it, then complain about it. They gave me a gift cert last time when I pointed out how much time I'd spent with them already. (27 years ago, 4-Feb-00, to lugnet.market.shopping)
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