Subject:
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Re: the latest news
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 17 Apr 2000 09:17:05 GMT
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Highlighted:
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(details)
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Firstly, Having been punished by the rating system I apologise for the waste
of space and hope this post helps clarify the points I (and others) wished to
make in order to help you (The LEGO company) offer me (a customer) better
services and products.
In lugnet.lego, Brad Justus writes:
> Dear All:
> We will however, be pleased to engage in dialogue
> with you about your passion for the Brick, and to welcome your
> suggestions for how we may offer better service and products to you, our
> consumers. (I'll be looking for you in lugnet.lego.direct.)
> · Initial availability will be in North America, but Europe will follow
> soon after.
There was a knee jerk reaction to the brevity of this statement regarding your
planned roll out of services. Can you please elaborate on when other areas of
the world will be included? What, if any, will be the difference in
relability, price and communication of the services you are offering to the
areas mentioned above.
> · As the new e-commerce portion of LEGO.com will not be available until
> much later this year, purchases will be made through Shop At Home - that
> is, by placing your orders via telephone. (IMPORTANT: Please do not call
> S@H now - we'll let you know when the bulk service goes live.) In
> Europe, we are creating a new toll-free number for direct purchases.
Will this e-commerce be parts only or will it include sets?
and, will there be shipping offered to non-US (or non-Europe)addresses?
> That's the news for now - we hope it is welcome. And we look forward to
> bringing you much more of it in the months and years ahead.
> Play Well.
> Brad Justus
> Senior Vice President, LEGO Direct
> legodirect@lego.com
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