Subject:
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Re: Reply 7: Businesses, Customers and Trust
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Newsgroups:
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lugnet.color, lugnet.lego
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Date:
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Tue, 15 Mar 2005 09:20:41 GMT
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Viewed:
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1774 times
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David Koudys wrote:
> ANd this is exactly the point where you put in concrete terms that you've been
> too close to th ehobby to have an objective opinion--you've been 'burned too
> much', in your opinion, by TLC.
There is no such thing as an "objective opinion". It's either - or.
Objective: "Colour change is wrong for these reasons: ..."
Opinion: "I cannot accept the CEOs apology"
I don't consider myself "burned" here. I've been hit by the colour
change, because it affects the way I persue my hobby in a very negative
way. But I try to help Lego by showing them where they might run into
problems, and did that even years (ages...) ago.
> [...example snipped...]
This seems to be an American way of thinking - I ran into this kind of
mindset several times, but only with Americans, never with people from
Asia or Europe.
You basically stated that you stumbled about a procedural problem,
brought this to attention, and it was fixed. So far, so good. But why is
this causing such an amount of enthusiasm? If I point out a mistake of
such sort, I expect it to get fixed. Not for my personal sake, but for
the companies sake.
So, with all those large company policies on everything[1], is is really
a rare and noteworthy event that a mistake is being fixed in the US?
Yours, Christian
[1] I remember a few instances of company policies I've seen, e.g. a
booklet about how to properly clean a toilet once produced by a fast
food chain...
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Message has 2 Replies:
 | | Re: Reply 7: Businesses, Customers and Trust
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| (...) -snip- (...) Would it change anything if the word was "dispassionate"(1) rather than objective. The idea that David is trying to express is whether an opinion is being clouded by excessive emotionalism. Maybe it is just an uniquely American (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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Message is in Reply To:
| | Re: Reply 7: Businesses, Customers and Trust
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| In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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