Subject:
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Re: CEO-Letter // The answer
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Newsgroups:
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lugnet.color
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Date:
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Wed, 9 Mar 2005 16:19:01 GMT
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Viewed:
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3526 times
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David Koudys wrote:
> Wow! That has got to be one of the most negative posts I have ever read--
No. I can still do better if need arises ;-) But not in this post.
> It's tough to find a single line in the post that isn't vitriolic towards TLC.
It's the facts that are. not me.
> How, exactly, has TLC proved "mismanagement ... to us time and again".
You missed every single instance of mismanagement except the bley issue?
The failure to keep to their core competences? The Galidor failure? The
Duplo-Explore-Duplo fiasco? The continous problems with their supply
chain? The Knight Bus and the handling of the complaints? The list is
long...
> That said, first, TLC apologized--APOLOGIZED, for the oversite
Yes, I noticed. And I already stated that I consider this apology
worthless, as they don't have the slightest intention of fixing or even
remedy their mistake. I admit, though, that it appears that they have
started to learn something from it. Which is the least they could do.
> TLC got along just fine for decades without an organized AFOL
> community.
And with such substantial changes to the core system, too.
> I find that this mindset--"wrong coloured elements", "victims to throw the
> worthless bley pieces at", etc. to be the worrisome issue. The new colours
> aren't wrong.
In my - and a lot of other peoples - opinion they are. E.g. they don't
go well with other colours, they are way to metallic in their appearence
to build something convincingly rocklike, etc.
> Here's a concept that most of you 'bleyers' are missing--If TLC kept the old
> grey and added these new colours, there wouldn't have been a peep--or there
> would have--"Oooh, look what I built combining these new colours with these old
> colours!"
Then this whole thing would have been a non-issue. Some people would use
bley, some people would continue to use (and buy) grey. I, for example,
would stay with the original grey, because it fits my designs and the
other colours better.
> If the new colours would have been fine had TLC continued the old colours, then
> you have absolutely no point at all stating that TLC was wrong to introduce
> them.
If the earth was flat, it would be flat indeed. It isn't. (My way of
saying that you are taking a void assumption).
> Furthermore, attributing a systemic mismanagement of TLC based on this
> one issue is absurd. I'll even throw Galidor in there as maybe another issue
> where TLC might have misjudged the market.
OK, you noticed a second instance of mismanagement.
> That said, TLC is a multinational
> business and, as such, will more than likely make a few mis-steps. But that
> does not show "internal communication and information mismanagement" on the
> scale that you are inferring.
Well, nearly every problem I noticed with this company can be attributed
to communication problems. Not only the big issues like bley, but all
the smaller problems too. Wether nobody really seems to know the
validity of a voucher, wether I get wrong answers from three different
people in the company on the same question (and I added: "Are you really
sure? I heard otherwise in the chat rooms."), or whatever else. "This
was done by a different company in the group." - "No, I haven't heard of
this." - "Nobody told us!" etc. etc. pp.
I've seen so many instances of communication mishaps and failures in
this company that I'm amazed that they are still around. And a bad
information situation is bad ground for good decisions.
> Bottom line--like the new colours/don't like the new colours, like the new
> sets/don't like the new sets. But if you are this pissed at TLC (as the tone of
> your post shows quite clearly) for changing three of their colours, then it's
> time, in my mind, to take a break from this hobby.
Yes. To take your words, I'm pissed at this company. But I still love my
hobby. Thats why I fight for it. Thats why I want Lego to return to its
old values like quality, consistency, "Only the best is good enough".
Thats why I am still here.
> I reiterate, would anyone be this disenfranchised at all had TLC just introduced
> these three new colours and not discontinued the old ones? Of course not.
Correct.
> Therefore these are not 'wrong coloured elements'. They work exactly the same
> with any other LEGO piece.
Not correct, sorry.
> I do agree with what Gary posted earlier--it would be a nice gesture for TLC to
> produce old or new grey pieces in bulk, such as roof elements, which would help
> the building process out immensely. That said, if TLC doesn't implement this,
> I'm still buying sets and the piece colour will not factor into the purchase
> criteria--I knwo whatever set(s) I buy, the pieces will work as they should with
> the rest of my collection.
Fine for you. No solution for me - and others.
Yours, Christian
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Message is in Reply To:
 | | Re: CEO-Letter // The answer
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| In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) <snip> (...) <snip> (...) Wow! That has got to be one of the most negative posts I have ever read-- "internal communication and information mismanagement" "charge of the colour (...) (20 years ago, 9-Mar-05, to lugnet.color)
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