Subject:
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Re: Reply 4: A simple case of communication courtesy
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Newsgroups:
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lugnet.color, lugnet.lego
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Date:
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Tue, 15 Mar 2005 15:44:35 GMT
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Viewed:
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11518 times
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Jake McKee wrote:
> I'm doing my best to reply and acknowledge everything I read and receive. (As is
> Jan) The trouble comes from the sheer volume of communication and the small
> number of people involved.
Acknowledged.
> Kate (when she was working on community) and Jan are
> both responsible for other non-community related tasks on top of their community
> support roles. I'm the only person that is working full-time with adult fans at
> the moment, and even that is new within the last 2+ years. (Trust me, I'd LOVE
> to have this change... and hopefully after this year when, fingers crossed, our
> budget numbers improve, I'll be able to add some help)
What other duties does Jan have? I had the impression that CD was a
fulltime job for him.
> I think I've mentioned this before, but I was recently looking at my records and
> it looks like I've received about 15,000 emails from fans alone in the 4.5 years
> I've been with the company (I have a very strict policy of responding to ALL fan
> emails I receive, when appropriate, so you can imagine I've sent nearly that
> many as well) I've read thousands of forum posts, responded to many (I was in
> the top 100 posters on LUGNET last year, if I recall). I check-in with at least
> 10-15 LEGO related sites each morning, and throughout the day. (Webmasters, if
> you love me, you'll add RSS feeds!)
Yep. I can understand that. In ye olden days I had times where I had to
process (i.e. at least read enough to see wether it was relevant or not)
more than a thousand emails a day. And that was before spam came into
existence. Speed reading can be very handy sometimes...
> Add to that IM conversations and phone calls, and you can imagine that replying
> to every single thing that comes my way, as well as keeping up with doing new
> projects is... tricky. Then Christian also wants Jan and me to keep up with
> every project that we have going on in the company... ouch! :)
I've heard that people living on the edge are the best performers, so
it's just a way of keeping you productive ;-)
> And in all seriousness, you're absolutely right - I should be striving to
> increase my acknowledgment rate. My goal, however unrealistic, is to be able to
> respond to every request/post with not only an initial acknowledgment, but a
> future answer.
Good luck with that. Are you using some workflow system to do that, or
is it still "just email"? A good system can take care about things like
contact organisation and follow-up management, and can save a lot of
time once one gets used to it.
> Anyway, I'm about 15 minutes late leaving for the airport (trip to Billund). I
> will read (but may not reply to all) of your discussion points in this thread.
Have a good flight! And thank you for taking the time.
> Thanks again for your well-reasoned posts. As you discovered in person, I've
> never met a discussion/debate that I didn't like. :)
I would like to continue this discussion in person, alas, I'll have to
skip TSL2005 - will you attend Legoworld 2005 in Zwolle?
Yours, Christian
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