Subject:
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Re: Reply 4: A simple case of communication courtesy
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Newsgroups:
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lugnet.color, lugnet.lego
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Date:
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Mon, 14 Mar 2005 18:51:28 GMT
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Viewed:
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5692 times
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In lugnet.color, Jake McKee wrote:
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In lugnet.color, Christian Treczoks wrote:
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One short note beforehand: If you consider this reply mindless
criticising, tell me so. But it is intended to hint at something you
might not have noticed and thefor be unaware of.
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Actually, I think that this note, as well as all of your other multi-part
replies are wonderful examples of how to best have a useful conversation. I’m
happy to participate in these as long as the discussion goes on. It’s the
ones where I/we are being called fools that turn me off from responding, and
often reading.
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One common mistake there is that you and your team members regularly
fail to reply to a direct communication. This is something that should
not happen. Communication 101 says that you should at least acknowledge
receipt of information. Even better would be reply telling what you are
going to do with this information, and even better would be an
information on when a reaction is to be expected.
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Fair enough.
I’m doing my best to reply and acknowledge everything I read and receive. (As
is Jan) The trouble comes from the sheer volume of communication and the
small number of people involved. Kate (when she was working on community) and
Jan are both responsible for other non-community related tasks on top of
their community support roles. I’m the only person that is working full-time
with adult fans at the moment, and even that is new within the last 2+ years.
(Trust me, I’d LOVE to have this change... and hopefully after this year
when, fingers crossed, our budget numbers improve, I’ll be able to add some
help)
SNIP
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Ok, I fully understand the volume to be staggering. Thus I make this suggestion:
As soon as you get a chance, contact you favorite IT guy in house.. ask him
about setting up an auto response/receipt acknowledgement for incoming external
mail. Part of this is the psychology. I know that when I send an email, I feel
better if I recieve even an automated ‘Message Received!’. I usually can tell
it’s an automated response, but at least I know it got there.. It also tells me
‘Hey We got your message, but we get a lot of messages, so please understand you
may not get a personalized/personal response’ thus setting my expectations and
allowing me to let it go more easily if I don’t get a response (Like on the
pneumatics parts packs...hey if you get the chance could you let me know who to
talk to about large deals, forward my name to them. Like the one where Maersk
ordered enough to justify Lego producing something they weren’t en masse? I may
be able to drum up a large enough backing to fund such for pneumatics, just a
thought)
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