Subject:
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Re: CEO-Letter // The answer
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Newsgroups:
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lugnet.color
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Date:
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Tue, 8 Mar 2005 22:07:47 GMT
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(details)
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In lugnet.color, Christian Treczoks wrote:
> Reinhard "Ben" Beneke wrote:
> > http://f24.parsimony.net/forum61776/messages/97463.htm
> It is quite disappointing that he basically only rephrased Jakes writings.
>
> What value has an apology even from a CEO on behalf of his company, if
> there is no intent whatsoever to remedy the situation? Sorry, but I
> can't accept this "apology".
>
> With all the communication chaos inside the company I can comprehend
> that they never heard of AFOLs (or anything else) outside Billund, but
> the Legoland model builders were more or less just around the corner,
> and they were as unpleasently surprised by the change as we were.
>
> The biggest mistake is not to fix a mistake once it is found.
>
> Disappointed, Christian
Although I have no problem accepting the CEO's apology, I do agree with
Christian about one thing. That is besides the "sorry" from the company, there
is no tangible goodwill, as shown with the Maersk Blue controversy. At least
with the Maersk Blue they attempted to do good, and most people were happy with
the results.
However here it is different. TLG could have shown some goodwill....
1) by saying that well we still have so and so much extra old gray pellets left,
what pieces (by concensus) would you folks like to have made from these....
2) if no old gray pellets remain, then TLG could have said "OK, we don't have
any more old color pellets, but we have lots of new pellets, what parts would
you like (by concensus) made from these...
It is not just a matter of switching colors for most people who have a lot of
old and new gray. It is that TLG is VERY stingy when it comes to producing
parts in specific colors. Take the 2x2 classic windows for example. In gray
they were only found in 1 early 80's set, the European only #7740 Intercity
train. None seen since in any sets, and these are going for $4-$7 in Bricklink.
Same situation for the 2x2x3 double convex steep slopes in gray. They are
mighty rare and expensive in Bricklink, $4-$10 each. And neither of these parts
are available in the new gray.
There is finally a complete selection of old gray regular sloped bricks (all 12
types are available). Ditto for the low slopes (with the 3x3 double convex) and
steep slopes (with that rediculously expensive 2x2x3 double convex and the 2x2x2
peak). Now with new gray, you cannot get a complete system of slopes. It may
take years and years for all the necessary blue-gray parts to finally come out
in some future sets (and then in Bricklink). Ditto for Lego windows/doors.
So if TLG is serious about how badly they feel, then they could show it by
making some goodwill gestures by providing some old/new gray parts that may not
otherwise be available, or not available for years to come.
Gary Istok
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Message has 3 Replies:
 | | Re: CEO-Letter // The answer
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| (...) Given that Gary possesses probably a longer view and better expertise regarding past production matters and parts availability than anyone on LUGNET, I think this post ought to get more attention. My statement, when it became obvious the (...) (20 years ago, 8-Mar-05, to lugnet.color)
| | | Re: CEO-Letter // The answer
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| (...) <snip> (...) Hah!, Try getting into pneumatics in any significantly meaningful fashion. They redesigned the switches and released a couple of set with them, but they are still $3-$10 in lots of <10 for the most part and Shop@Home wants $4.50 (...) (20 years ago, 8-Mar-05, to lugnet.color)
| | | Re: CEO-Letter // The answer
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| In lugnet.color, Gerhard R. Istok wrote: Snip (...) I agree and would love more of these windows. Unfortunately I have heard that this window mold can no longer be used. Would anyone from LEGO wish to comment on this? Widely used pieces such as this (...) (20 years ago, 9-Mar-05, to lugnet.color)
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Message is in Reply To:
| | Re: CEO-Letter // The answer
|
| (...) What value has an apology even from a CEO on behalf of his company, if there is no intent whatsoever to remedy the situation? Sorry, but I can't accept this "apology". With all the communication chaos inside the company I can comprehend that (...) (20 years ago, 8-Mar-05, to lugnet.color)
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