Subject:
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Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Fri, 11 May 2001 17:04:56 GMT
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Viewed:
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1244 times
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"Larry Pieniazek" <lpieniazek@mercator.com> wrote in message
news:GD6KF3.828@lugnet.com...
> In lugnet.lego.direct, Harvey Henkelman writes:
>
> > LEGO® must remember that the customer is always right, period. -Harvey
>
> I disagree. It's not an unequivocal truth, although it has to be a guiding
> principle. There ARE exceptions.
>
> ++Lar
I agree with Larry. The customer is not always right. I have seen this
dozens of times with our customers. What customers do have the right to do
is spend their money how ever they see fit.
A customer can choose not to buy a product or service and the vendor (in
this case LEGO) has to deal with the ramifications. If one customer does
this it has virtually zero effect on LEGO. If enough customers do it then
they will (hopefully) react correctly. If they fail to react they will lose
their customers. It costs a ton of money to win a customer back, much more
than keeping one happy. My $0.02, YMMV.
Mike
--
Mike Walsh - mike_walsh at mindspring dot com
http://www.nclug.net - North Carolina LEGO Users Group
http://www.nclug.net/ctb - Carolina Train Builders
http://www.brickbay.com/store.asp?u=mpw - Brick Depot
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