Subject:
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Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 7 May 2001 09:15:43 GMT
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Viewed:
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1166 times
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In lugnet.lego.direct, Larry Pieniazek writes:
>
> Well said. I get grouchy too.
>
> I wonder how many people who wanted to pay shipping costs would be willing
> to pay the extra costs of the out of band processing too. Here's a slightly
> relevant factoid.. the average US company pays well north of 50 dollars in
> administrative overhead to collect for and ship something to someone when it
> isn't free and isn't routed through their normal fulfillment channels. All
> that paperwork and out of band processing costs big bucks. Would you pay 50
> bucks extra per order to get those parts sent to you in the US from the UK?
So...
Efficient:
UK S@H pays someone to pull a bunch of service packs and box them up for
shipment to the U.S. LEGO pays for these things to be shipped over to
Connecticut. U.S. S@H pays someone to receive the shipment, enter it into
the inventory, shelve it/stock it, whatever. THEN, I call U.S. S@H and order
my stuff.
Inefficient:
I call UK S@H, order service packs from a UK S@H employee doing his usual
job. They check the UPS chart, tell me shipping costs, I pay with my Visa.
They give my package to the friendly UPS guy (or whoever they use).
I'm glad I didn't go to business school.
> Even *that* might be a loss for TLC.
>
> Wanna bet it's worse in Europe than it is in the US? No bet from me. We're
> more efficient than they are and we ain't all that efficent *here* at
> unusual things.
>
> People ought to be happy that the people on the phone are thinking out of
> box enough to suggest coming here and looking for a UK factor to help!!!
> That means that the phone staff are aware of their customers and how they do
> stuff, at least a little.
>
> People ought to be ecstatic that LD is arranging for some stock to be sent
> over here, after how poorly those Fort Legoredos that they found did, it's a
> wonder they'd bother.
>
> Instead we get grumbling. And that makes ME grumpy.
When I am begging to throw my money at a company that is telling me, "sorry,
but that's not the way we do business" I think I have a legitimate reason
for being annoyed.
-Marc Nelson Jr.
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Message is in Reply To:
 | | Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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| (...) Well said. I get grouchy too. I wonder how many people who wanted to pay shipping costs would be willing to pay the extra costs of the out of band processing too. Here's a slightly relevant factoid.. the average US company pays well north of (...) (23 years ago, 7-May-01, to lugnet.lego.direct)
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