Subject:
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Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 7 May 2001 16:19:57 GMT
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Viewed:
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1532 times
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In lugnet.lego.direct, Lawrence Wilkes writes:
>
> "Mr L F Braun" <braunli1@pilot.msu.edu> wrote in message
> news:GCz2Du.2xw@lugnet.com...
> >
> > That's just the point. LEGO *is* satisfying its customers,
> > on the whole.
>
> How can a company that is losing money be satisfying its customers?
Bad management, poor processes, resistance to change, non-understanding of
market forces, sheer bad luck... there's lots and lots of reasons for a
company to be losing money even while keeping customers happy.
Heck, I was pretty darn happy with some of the deals I got from eToys....
James
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