Subject:
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Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 7 May 2001 16:33:47 GMT
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Viewed:
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1528 times
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"James Brown" <galliard@shades-of-night.com> wrote in message
news:GCz419.7AF@lugnet.com...
> In lugnet.lego.direct, Lawrence Wilkes writes:
> >
> > "Mr L F Braun" <braunli1@pilot.msu.edu> wrote in message
> > news:GCz2Du.2xw@lugnet.com...
> > >
> > > That's just the point. LEGO *is* satisfying its customers,
> > > on the whole.
> >
> > How can a company that is losing money be satisfying its customers?
>
> Bad management, poor processes, resistance to change, non-understanding of
> market forces, sheer bad luck... there's lots and lots of reasons for a
> company to be losing money even while keeping customers happy.
Yes. And producing duff products is another.
regards
lawrence
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