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 LEGO Company / LEGO Direct / 2545
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Subject: 
Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
Newsgroups: 
lugnet.lego.direct
Date: 
Fri, 11 May 2001 16:57:03 GMT
Viewed: 
1249 times
  
In lugnet.lego.direct, Harvey Henkelman writes:

LEGO® must remember that the customer is always right, period. -Harvey

I disagree. It's not an unequivocal truth, although it has to be a guiding
principle. There ARE exceptions.

++Lar



Message has 1 Reply:
  Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
 
"Larry Pieniazek" <lpieniazek@mercator.com> wrote in message news:GD6KF3.828@lugnet.com... (...) I agree with Larry. The customer is not always right. I have seen this dozens of times with our customers. What customers do have the right to do is (...) (24 years ago, 11-May-01, to lugnet.lego.direct)

Message is in Reply To:
  Re: Bad Policy #2 (Why all the secrecy, LEGO Direct?)
 
(...) LEGO® must remember that the customer is always right, period. -Harvey (24 years ago, 11-May-01, to lugnet.lego.direct)

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