Subject:
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Re: The Official "Issues List"
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 9 Aug 2007 15:01:55 GMT
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Viewed:
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12288 times
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In lugnet.ambassadors, Samarth Moray wrote:
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In lugnet.ambassadors, John Patterson wrote:
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In lugnet.ambassadors, Samarth Moray wrote:
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In lugnet.ambassadors, John Patterson wrote:
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Don’t
outsource customer service to India. Please do not outsource the making
of the bricks to Antarctica. Bring out a new City Series called “The Other
Side of the Tracks” to go with the Cafe Corner (Liquor Store, Adult Book
Store, High rise public housing, Check Cashing Center and maybe a Pay Day
Advance, and a Pawn Shop, Hooters.) These have always been on the top of
my “If I owned Lego” list John P
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What’s wrong with outsourcing to India?
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It takes jobs away from the US. Often when I have had computer issues I
could not understand the person I was talking to. Dell techs are in India
now. I am sure that the people in India would not like to call customer
support for something if it was outsourced to the US and the support people
were taking in a second language with an American or Bristish accent. Just
my preference, personally I like to keep the jobs in the US. And it is
something like the clothing makers getting the same product from workers who
make a dollar or less a day. Not really fair to them. At one time airline
companies had prison inmates making the reservations. Real good idea, the
inmates had nothing better to do and they would work for a few dollars a
day. Then they discovered they were stealing the credit card information.
John P
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Why should a Danish company interested in cutting costs and saving itself
from financial ruin care about whether people in the US aren’t employed as a
result of their actions?
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I didn’t say that Lego should care, I said that I cared.
They might care in that the US is their biggest market. And if it wasn’t for
the US they would probably be out of business right now. I am not sure but I
bet that the Bionicle movies were in English because they wanted sales in the
US, Great Britian and Australian markets
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And incidentally, you’d be quite wrong to think my countrymen would be upset
to talk to tech support in the US. A large number of them are greatly
enamoured by the west in general and the US in particular (an admiration
which, for the record, I do not always share), so it really would be no big
deal for them.
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I just care to talk to tech that I understand when having problems. Some of the
accents are quite thick. It is fustrating to use tech support even if it is in
the US and then to add the problem of understanding compounds that fustration.
I am quite good at hearing through accents having lived outside the country for
almost 10 years. Once India’s economy is such that they do not need the
outsourcing business and there is a cheaper place to hire techs, it will go
somewhere else and then maybe the people in India will care about outsourcing
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Apologies for the late reply, I have been busy with RL.
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Not sure what RL is but I know there is something else that takes up time that
is not Lego. Sometimes I needlepoint.
John P
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Message has 1 Reply:
Message is in Reply To:
 | | Re: The Official "Issues List"
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| (...) Why should a Danish company interested in cutting costs and saving itself from financial ruin care about whether people in the US aren't employed as a result of their actions? And incidentally, you'd be quite wrong to think my countrymen would (...) (17 years ago, 9-Aug-07, to lugnet.ambassadors, FTX)
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