Subject:
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Re: The Official "Issues List"
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 2 Aug 2007 14:07:55 GMT
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Viewed:
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12998 times
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In lugnet.ambassadors, John Patterson wrote:
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In lugnet.ambassadors, Nelson Yrizarry wrote:
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In my ‘Status Report” post, I mentioned:
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“We have provided TLG with an official ‘Issues List’, which is comprised of
all of the fan issues we have gathered. That’s right, everything from the
color variances, to suggestions for new sets, to set availabilty. of the
official comprised of all of the fan issues we have gathered.”
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The issues list is now posted on the .Ambassadors sidebar.
These issues, regarding LEGO products and services worldwide, should come as
no surprise to anyone, as they have been brought to the Ambassadors’
attention repeatly over the past few months/years. We are working with TLG
to have these items addressed and answered, as an ongoing effort of 2-way
communication.
We are confident that you, the LEGO fans, will have more issues for us to
add to this list. Please feel free to post them in this newsgroup.
Nelson Yrizarry
LEGO Ambassador
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My issues are:
All boxes should be the same size - for ease in storage.
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--There’s a subjective box size to price point that is present in consumers.
Also, you can fit many small sets in small boxes on a shelf--less
restocking, and more sales available. We all know how frequently
Wal-Mart stocks, and how easy it is to find someone to go look for a
set you want. (note the sarcasm on that last sentence)
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Have someone else name the Bionicles - I can’t pronounce any of them even
after watching all three movies.
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--Bionicle names started with Maori tribe names, and a lot of the buying public
likes the names, and you’d be suprised at how well they pronounce
Sure could use some 1x5 and 1x7 bricks and plates.
--That requires new molds, and additional molding capacity. Both of those mean
more capital expenditures. besides--where’s your imagination? you can’t
use 1x1’s/1x4’s and 1x2’s/1x3’s in an interlocking pattern? I put 1x5
and 1x7 bricks and plates right up there with town Jr. juniorization. I
think that’s just silly, and from a business perspective, it’s probably
not needed.
Date all the bricks so it easier to reconstruct sets with bricks from the same
year.
--Ok, what business do you work for? You mean that you want TLG to spend the
extra money to put more 4-digit numbers on a brick/plate...specifically,
what business purpose would that serve? That’s just extra cost on the
mold production, and really wouldn’t affect the general public in any way.
Don’t duplicate set numbers.
--Give me an example. TLG is now using 5 digit numbers so they don’t reuse
older 4 digit numbers. There may be some cases of reusing numbers, but I
think it’s very small. Do you recall a time when TLG used two different
set numbers for the same set, depending on the country/distribution area?
And put a name on all sets, don’t get lazy.
--If a set has a name on it, then it has to go to a specific country. Some
boxes have names, and are sold in that country accordingly. However, if
sales are exceptional, then product has to be moved from another region.
How many languages are spoken in Europe (home of TLG)? Would you want to
see all those languages on the cover of a box, or would you rather see the
set in all its glory on the front of the box?
Let the sales people at Shop at Home know what is going on so when I ask a
question about sets the conversation does not end up with me giving them more
information than what Lego has provided them.
--This depends on who you talk to and when. I’ve experienced there is a core
knowledge base employed from around 8 AM to 5 PM EST (roughly speaking),
that knows the product. After that, calls move to an overflow center.
The overflow center is probably outsourced, and are not as well trained.
If you’d like a full staff 24/7, expect the price of product to go up.
Don’t outsource customer service to India.
--Unfortunately, this is the nature of business today. I’m losing a lot of work
to a team in China that I’m currently training to take my job--I’m not happy
about it, but I don’t have a say in the matter.
Please do not outsource the making of the bricks to Antarctica.
--again, nature of business today. (and I’m sure you don’t mean Antartica..)
Bring out a new City Series called “The Other Side of the Tracks” to go with the
Cafe Corner (Liquor Store, Adult Book Store, High rise public housing, Check
Cashing Center and maybe a Pay Day Advance, and a Pawn Shop, Hooters.) These
have always been on the top of my “If I owned Lego”
--I figure you’re being sarcastic there. TLG has a specific family image that
they need to uphold. None of those items are inline with the image TLG
wants to have. Now, nothing’s stopping you from getting bulk pieces and
making your own sets like that... Go take a look at “The Blacksmith’s Wife”
(complete with rotating pole for female figs to spin around), or even “house
of the fallen angels” for inspiration there...names of MOC builders are not
included...if they want to speak up, they can...
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Message has 2 Replies:
 | | Re: The Official "Issues List"
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| (...) Most of these were ment as a joke. There is no way they could date the bricks or make the boxes the same size. I never expect to see an adult book store set. I was poking fun at some of the people that take things too seriously. But someone (...) (17 years ago, 3-Aug-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Re: The Official "Issues List"
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| (...) My issues are: All boxes should be the same size - for ease in storage. Have someone else name the Bionicles - I can't pronounce any of them even after watching all three movies. Sure could use some 1x5 and 1x7 bricks and plates. Date all the (...) (17 years ago, 27-Jul-07, to lugnet.ambassadors, FTX)
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