Subject:
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Re: The Official "Issues List"
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Newsgroups:
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lugnet.ambassadors
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Date:
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Sun, 29 Jul 2007 23:49:27 GMT
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Highlighted:
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In lugnet.ambassadors, Nelson Yrizarry wrote:
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In my ‘Status Report” post, I mentioned:
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“We have provided TLG with an official ‘Issues List’, which is comprised of
all of the fan issues we have gathered. That’s right, everything from the
color variances, to suggestions for new sets, to set availabilty. of the
official comprised of all of the fan issues we have gathered.”
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The issues list is now posted on the .Ambassadors sidebar.
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1) Inconsistency in the color of LEGO parts. (Production and Quality Control)
2) Quality of molded LEGO parts. (Production and Quality Control)
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Can’t say I’ve noticed any problems in any of my recent sets. It’s a minor issue
in my mind.
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3) Lack of set availability in certain Countries/Continents. (Global
Distribution)
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Why should I care if they don’t want to sell certain products in certain
countries? It’s their loss.
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4) Poor design of certain parts, e.g. the ‘Mission to Mars’ aliens. (Design)
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It’s unrealistic to expect a 100% strike rate from any company. The occasional
‘useless’ part is not even a small problem. Besides, you’ll all change your mind
the first time someone uses those parts in a cool way, and someone always does.
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5) Lack of fan-desired Themes, e.g. ‘Pirates’. (Design and Marketing)
6) Lack of fan-desired Sets, e.g. ‘Minifig Packs’. (Design and Marketing)
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Part of growing up is realising that not all your desires get fulfilled.
Non-issue.
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7) Overemphasis of ‘Conflict‘, e.g. good vs. evil, in LEGO themes/sets for
playability. (Executive)
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There’s plenty of lego you can buy that doesn’t focus on conflict. Don’t like
the conflict? Vote with your dollars. If it stops selling, they’ll stop making
it. I fail to see how merely whinging about it will supercede that.
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8) Increased diversification into non-System toys and products, e.g. towels,
furniture, etc. (Executive)
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Non-issue. Don’t buy them if you don’t like them.
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9) Lack of female LEGO minifigs in System sets, and also female accessories,
e.g. purses. (Design)
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Minor issue, but I do applaud every effort to broaden Lego’s target demographic.
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10) Continual information leaks on upcoming LEGO sets/themes. (Corporate
Security)
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I’m all for more leaks and early information on new releases. Others have pretty
much echoed my feelings on this.
One of the things I hoped for from the Ambassador program is to get this early
information officially, and I’m disappointed this hasn’t happened. My main
source of this disappontment is that the Ambassadors themselves seem to have
been brainwashed into thinking they’re doing it for the good of AFOLs. It’s time
the Ambassadors remembered they are firstly AFOLs, not the company patsies they
appear to have become.
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11) Lack of Shop at Home access/delivery for certain Countries/Continents.
(Global Distribution)
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Yeah. Everyone should have the right to pay retail or more, despite it coming
direct from the manufacturer, and still get shafted on postage.
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12) Lack of alternate model images on product packaging and/or packaging
inserts (Marketing)
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Are you serious? Why should I care about the design of stuff that’s going
directly into the garbage?
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13) More consistent pricing of sets in certain Countries/Continents, e.g.
Europe and Asia. (Executive)
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I would love to buy lego at the same price as they do in the US. Get right on
that one, and good luck, you’re gonna need it.
So, out of that whole list, it’s really only point nine that I think is really
worth puruing at length, but thanks for bringing them out in the open.
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These issues, regarding LEGO products and services worldwide, should come as
no surprise to anyone, as they have been brought to the Ambassadors’
attention repeatly over the past few months/years. We are working with TLG to
have these items addressed and answered, as an ongoing effort of 2-way
communication.
We are confident that you, the LEGO fans, will have more issues for us to add
to this list. Please feel free to post them in this newsgroup.
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I’m not a train fan, but I think it is incredibly ignorant to forget the 9v
train issue off that list. It’s raised far more passion in the community than
any of the so-called ‘issues’ on the list, and to have it forgotten about
completely is totally hilarious to me.
My big ‘issue’? I’m glad you asked.
My main issue is with the ambassador program itself, and the veil of secrecy
that surrounds it. Far from it being a ‘two-way communication’ between fans and
the company, it seems more and more to me like it has become a buffer between
fans and the company. Regular fans are annoying to the company, so they’ve hand
picked a bunch of the more visible ones, put them under an NDA, and then any
interaction between ‘fans’ and the company can be strictly controlled by the
company.
I strongly encourage the ambassadors to stop all this erring on the side of
caution. I’m not asking for trade secrets to be divulged, but surely things like
fan involvement in set design, advance info on upcoming themes etc can be
announced without destroying the company.
I realise you’ve probably been cowed by the legalese, but dwell on this - for
whose benefit are you in the program? The company’s or the fan’s? I would hope
it’s the latter, but it appears more and more like it’s the former, and that’s
too bad.
Allister
1 I wouldn’t mind seeing a copy of the NDA as well. Surely that’s not a secret
too?
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Message has 2 Replies:
 | | Re: The Official "Issues List"
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| (...) I fail to see how the ambassador program increases such control at all. Every fan is still free to contact LEGO with their issues exactly as they did before, and leak^H^H^H^H post any information they find around the place. It appears to me (...) (17 years ago, 30-Jul-07, to lugnet.ambassadors, FTX)
| | | Re: The Official "Issues List"
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| (...) I agree. I would also point out that there is a well established mechanism for reporting problem parts, and, to my knowledge and experience that whenever a part is genuinely defective it is replaced. (...) Some people feel upset if the full (...) (17 years ago, 30-Jul-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | The Official "Issues List"
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| In my 'Status Report" post, I mentioned: (...) The issues list is now posted on the (URL) sidebar. These issues, regarding LEGO products and services worldwide, should come as no surprise to anyone, as they have been brought to the Ambassadors' (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, lugnet.general, FTX)
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