Subject:
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Re: Has anyone ever been missing a piece?
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Newsgroups:
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lugnet.off-topic.debate
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Date:
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Thu, 16 Dec 1999 13:33:16 GMT
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Viewed:
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999 times
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On Thu, 16 Dec 1999 00:59:37 GMT, "James Brown"
<galliard@shades-of-night.com> wrote:
> That door swings both ways, though. While unhappy customers can be/often are
> hard to deal with/unwilling to admit fault, the other end occurs often as well.
>
> A company with a poorly designed/managed customer interface will have more
> problems due to the bad system than due to the bad customers, in my experience.
Oh, don't get me wrong, I know. It happens. I've been on that side of
the fence a few times myself.
Jasper
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