Subject:
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Re: Carryon vs. checked (Re: WTB: 6557 (really, really badly) and 6861
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Newsgroups:
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lugnet.off-topic.fun
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Date:
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Mon, 8 Mar 1999 04:16:43 GMT
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Viewed:
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457 times
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Larry Pieniazek writes:
> Mike Stanley wrote:
> >
> > Larry Pieniazek <lar@voyager.net> wrote:
> > > Yes, but dirt, wet, straps torn off, scratches, or rips in the material
> > > are all "normal wear and tear", so, **essentially**, no.
> >
> > I would think that if you forced an airline employee to sign a receipt
> > for your luggage stating that it had none of those things that if you
> > get it back with damage you can demonstrate that it wasn't nomral wear
> > and tear YOU caused.
>
> I've tried. They won't. You can waste lots of time trying, though. Also,
> it doesn't matter the cause, the point is that they claim that rips THEY
> cause are part of the luggage "protecting its contents" process and
> therefore normal. <snip>
>
> However, let me point out that all this seething discontent usually
> roils beneath the surface.
<snipped Mr. Nice Guy>
<Customer relations anecdote>
Having once worked as a bank teller I try to do the same thing because I
really appreciated it when folks that had problems would come in and calmly
state their case, and then patiently wait while any applicable fixes were
made. This is a difficult thing to be sure, cuz there aren't many things that
people are more concerned about than their money.
When customers did not act civilly, all I wanted was for them to leave. Once a
customer personally insulted me, over something I had no authority to waive
myself, so I locked my cash drawer and did nothing further for them. I called
my supervisor and completely walked away from the counter. No reprimand
appeared on my record. Not acting civilly at a counter always hurts you
directly.
</customer relations anecdote>
At my present job, my boss travels a lot, and his wife works for United so
they fly really cheaply. He says the airlines are essentially a big conveyor
belt of people, as well as luggage. They're the only realistic, long-distance
game in town, and they know it.
But in the airlines defense, to supply such TLC for luggage requires more
personnel. Would you want even more union people working at an already
expensive service? I believe a term that can be applied to air travel is
"necessary evil". In order to avoid tears, maybe we should all wrap our
suitcases in that weird plastic fibrous stuff that FedEx uses for envelopes.
-Tom McD.
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