Subject:
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Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Sat, 10 Feb 2001 20:05:11 GMT
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Viewed:
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1357 times
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[responding to something I posted a few days ago...]
In lugnet.lego.direct, Todd Lehman writes:
> In lugnet.lego.direct, Eric Joslin writes:
> > As others have said, this is even worse than if he had never set those
> > expectations to begin with.
>
> http://www.thinkgeek.com/stuff/things/32cf.html
I heard through the grapevine that someone at LD was personally insulted
by the above link. I didn't mean it at all as a personal insult but to
illustrate Eric Joslin's point, quoted above, and another of his which I
snipped earlier but will repeat here:
> > With all due respect, when you're working in a consumer-facing
> > environment, it's not how you feel that matters- it's the impression
> > the customer is getting.
In other words, the wrong impression can be sent by silence, especially when
expectations have been set toward not expecting silence. I hope this is all
water under the bridge by now, so I just wanted to clarify the point of the
above -- no personal attack was intended. I should have offset the link with
a disclaimer to that effect, but I thought it was clear from the context. My
apologies to those offended.
I understand that dealing with vitriolic remarks is extremely challenging.
--Todd
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