LEGO Direct : 1728


LEGO Company / LEGO Direct / 1728	1727 \| 1729

Subject:	Give them a break (was:Hey, like, is anyone there? )
Newsgroups:	lugnet.lego.direct
Date:	Fri, 2 Feb 2001 22:10:53 GMT
Viewed:	1354 times

> OK, I understand it may take a while. But that was on Tuesday, now it is > late Friday. You need to at least answer a few questions, or post some sort > of update. Perhaps Lego.Direct needs to hire someone to respond to Lugnet > posts 24 hours a day. Will you please make some sort of reply? Look, guys & gals, let's cut them some slack. Lego is a large and historically conservative company which thought it was producing toys for children and is still reeling from the discovery that it is actually producing toys for 30-something year old hackers (and others - please no-one out there take offense. This is just intended as a shorthand). It isn't just a question of a Lego employee taking the time to answer a customer's questions. This is a very public forum with (right at this instant) a growingly hostile tone. Management and marketing are probably very concerned about Lego employees choosing their words carefully, and may well want vetting power over any public declarations. And TLG has not historically needed to develop an apparatus with a fast turnaround time for this sort of thing. A week is not a long time in TLGland. Yes, we'd like more responsiveness. Yes, we'd like more information. But TLH just isn't geared up to this yet. I have little doubt that they are working on it (that's why we have this newsgroup). Many of us here work in e.g. high-tech jobs where we are used to the paradigm of lots of customer involvement and feedback over short timescales. That just isn't how the toy industry works (I imagine). Give them a break. They're trying. [I have no involvement with TLG other than as a customer].

Message has 1 Reply:

		Re: Give them a break (was:Hey, like, is anyone there? )
(...) Well, I don't really think the point is that we're dissappointed in their responsiveness. Actually, as I said before, it's been more than I'd hoped for. The problem is simply that they said they'd be more active than they have been, and (...) (24 years ago, 2-Feb-01, to lugnet.lego.direct)

Message is in Reply To:

		Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
(...) OK, I understand it may take a while. But that was on Tuesday, now it is late Friday. You need to at least answer a few questions, or post some sort of update. Perhaps Lego.Direct needs to hire someone to respond to Lugnet posts 24 hours a (...) (24 years ago, 2-Feb-01, to lugnet.lego.direct)

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