Subject:
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Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
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Newsgroups:
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lugnet.lego.direct
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Date:
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Tue, 30 Jan 2001 19:20:49 GMT
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Viewed:
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1326 times
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In lugnet.lego.direct, Jake McKee writes:
> I really don't feel that we have ever stopped responding to
> the posts,
With all due respect, when you're working in a consumer-facing environment,
it's not how you feel that matters- it's the impression the customer is
getting.
While I know that one cranky customer demanding out-of-scale things is not
something even the most customer-oriented groups worry about satisfying, I
don't think that's what we're looking at. I realise that the Lugnet community
is not even close to being the largest part of the consumers that LEGO Direct
is servicing- but the fact that Mr Justus made a point of coming here and
courting the Lugnet community. In the course of doing so he set certain
expectations that judging by the reaction of the community aren't being met.
As others have said, this is even worse than if he had never set those
expectations to begin with.
I imagine that interfacing with Lugnet is probably a small part of your job,
and the time you are able to put into it is limited by the other projects you
have ongoing as well. That's perfectly understandable, and I sincerely hope
you don't see this as an attack or judgement on the job you are doing.
On the other hand, the job that LEGO Direct is doing in meeting the
expectations it went out of the way to set is not so good.
But, it does make me feel good even to see a post saying "I'm looking into it,
I'll get back to you". That's a great step! That's the kind of thing we want!
Now, just be sure to actually get back to us about it, even if it's to say
"Sorry, I couldn't find anything out about that".
eric
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Message has 1 Reply:
Message is in Reply To:
68 Messages in This Thread: ![When is Mac support coming for LEGO Mosaic? -Todd Lehman (14-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Todd Lehman (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Tim Courtney (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? -Andrew Lipson (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: Hey, like, is anyone there? -Todd Lehman (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: Hey, like, is anyone there? -Todd Lehman (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? -Charles Eric McCarthy (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? -Andrew Lipson (31-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? -Suzanne D. Rich (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Bryan Kinkel (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -David Eaton (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Eric Joslin (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Eric Kingsley (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Jake McKee (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![You are here](/news/here.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Todd Lehman (1-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Todd Lehman (10-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Mark Sandlin (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Kirby Warden (31-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Larry Pieniazek (31-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Todd Lehman (30-Jan-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Tom McDonald (2-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Larry Pieniazek (2-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Tom McDonald (2-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Tomas Clark (3-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Jonathan Wilson (3-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Tim Courtney (3-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Jonathan Mizner (2-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Give them a break (was:Hey, like, is anyone there? ) -Andrew Lipson (2-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Give them a break (was:Hey, like, is anyone there? ) -David Eaton (2-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Give them a break (was:Hey, like, is anyone there? ) -Larry Pieniazek (3-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![More Venom Anyone? ( Was Re: Give them a break (was:Hey, like, is anyone there? )) -Richard Marchetti (3-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Re: More Venom Anyone? ( Was Re: Give them a break (was:Hey, like, is anyone there? )) -Greg Majewski (3-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Let's be realistc (WasRe:MoreVenomAnyone? (WasRe:Givethemabreak (was:Hey,like,isanyonethere?))) -Suzanne D. Rich (3-Feb-01 to lugnet.lego.direct, lugnet.general)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: More Venom Anyone? ( Was Re: Give them a break (was:Hey, like, is anyone there? )) -Kirby Warden (3-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/28.gif) ![](/news/x.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: More Venom Anyone? ( Was Re: Give them a break (was:Hey, like, is anyone there? )) -Todd Lehman (3-Feb-01 to lugnet.lego.direct, lugnet.general)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Suzanne D. Rich (30-Jan-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Steve Bliss (3-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/68.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Jake McKee (9-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/246.gif) ![Thanks -Mark Sandlin (9-Feb-01 to lugnet.lego.direct)](/news/x.gif) ![](/news/46.gif) ![Re: Thanks -Jake McKee (9-Feb-01 to lugnet.lego.direct)](/news/x.gif)
![](/news/x.gif) ![](/news/x.gif) ![](/news/268.gif) ![Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?) -Christopher Masi (9-Feb-01 to lugnet.lego.direct)](/news/x.gif)
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