Subject:
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Re: LEGO is listening! (was...are you listening?)
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Newsgroups:
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lugnet.lego, lugnet.dear-lego
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Date:
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Tue, 7 Nov 2000 00:04:54 GMT
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Viewed:
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2602 times
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Ben Gatrelle wrote:
>
> While I do not work for TLC as Ashley does, I wonder if you would be
> satisfied if they had an auto reply system setup to automatically send a
> message like, "Thank you for contacting LEGO Direct. While we value your
> comments and questions we are unable to respond to each email personally. Be
> assured we do read each email and want to thank you for contacting us."
> whenever any email was sent to legodirect@lego.com ?
>
> It would be pretty easy to implement something like this. Of course the
> question is, "Is a form letter response better than no response at all?"
And the answer is a resounding "YES!". While it may not be better in the
sense of communicating more information, it is better in the sense of
improving the morale of some of the people who get the response.
And for naive people who actually do expect a response, it does actually
communicate something to them (the fact that they should not expect
a personal response).
/Eric M/
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