Subject:
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Re: LEGO is listening! (was...are you listening?)
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Newsgroups:
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lugnet.lego, lugnet.dear-lego
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Date:
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Mon, 6 Nov 2000 16:27:27 GMT
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Viewed:
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2629 times
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In lugnet.lego, Ashley Glennon writes:
> Dear LEGO fans,
>
> The LEGO Company IS listening. I have spent some time reading the posts
> here tonight and you can rest assured that the company is well aware of
> LUGNET and your concerns, desires and feedback.
>
> As some of you have acknowledged, there is quite a bit of discussion going
> on here that can prove difficult for the Company to respond to. We may
> indeed have the answers but two issues come to mind: time and
"appropriateness."
<snip>
> Although there are many LEGO employees like myself who review these
> comments, the guidelines are not clear as to who should be the official
> voice for such questions. Typically our communications teams handle "media"
> inquiries but web initiatives such as LUGNET threads fall into a loosely
> defined category. Because of this, many of our co-workers choose not to
> respond fearing that it is not appropriate for them to be a voice of the
> Company.
>
> It is a fact that the Company could improve our online communications to
> you. Perhaps Brad and I will have an internal discussion about this. My
> guess is that you may not require a response to every post but you would
> certainly like to know we are listening.
>
> We are.
>
> Ashley Glennon
> Manager of Sales, Promotions and Sponsorships
> LEGOLAND California
These words seem somewhat hollow to me. I emailed Brad at Lego Direct over a
month ago and asked for a reply indicating receipt (since I knew he was
busy) and have yet to receive anything. But the server did not bounce it back
to me which tells me that the e-mail address was valid.
Frankly, I would be surprised if Brad ever sees the e-mail but there should be
a reply from the person who reads the email on that account.
Jude Beaudin
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Message has 1 Reply:
Message is in Reply To:
 | | LEGO is listening! (was...are you listening?)
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| Dear LEGO fans, The LEGO Company IS listening. I have spent some time reading the posts here tonight and you can rest assured that the company is well aware of LUGNET and your concerns, desires and feedback. As some of you have acknowledged, there (...) (24 years ago, 4-Nov-00, to lugnet.lego, lugnet.dear-lego) !!
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