Subject:
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Re: Where did you lot spring from?
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Newsgroups:
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lugnet.loc.au
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Date:
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Tue, 2 May 2000 10:25:56 GMT
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Viewed:
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1188 times
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In lugnet.loc.au, Mark Harrison writes:
> Hi Paul,
>
> No secret, just that they are in a different league to the rest of us.
> Last I heard, they were buying so much lego parts per month that they
> were dealing directly with Denmark and having it shipped direct to them.
> At least that is what my contact at lego in Sydney told me.
>
> They are the Ditman family, consisting of three or four brothers (only
> one is married). They own and run a successful optometry practice in
> Perth and regularly put on huge lego displays in shopping centres. A mate
> of mine in Perth has confirmed a rumour I had heard that they are
> converting the upper floor of the building the practice is in to a
> permanent lego display.
Maybe we should be purchasing from them :^)
Or at least getting some tips from them about dealing with Lego.
> I've never seen them get involve in any lego internet discussion in the
> last five years.
>
> I never fully appreciated what a good spare parts service we used to have
> in Australia until it was almost to late. The Ditmans made the most of
> the spare parts policy for a couple of years.
>
> What I mean is that prior to the new policy, lego in Australia was able
> to successfully request any quantity of any part that was in the "stock"
> book from Denmark if the order could not be filled from stock in
> Australia.
>
> For example, a couple of years ago I decided I wanted to build a large
> prime mover and semi combination but didn't have enough large 24x43
> wheels so I just rang lego and ordered 20, a week later they arrived.
> I wanted some extra monorail hill pieces, so I ordered them and a week
> later they arrived. I bought a used 6285 which was missing the pirate
> babe, I ordered one and it arrived.
>
> Now it's like getting blood from a stone, nothing but excuses.
Do you know how many people Lego Australia employs and what the rough
breakdown is ? very rough will do ? I hope it's not just one person to
answer the phone and make excuses.
> Someone on the newsgroup was asking when lego direct was coming to
> Australia. Hmmmmm..........
> Australia had something better than lego direct up until the end of 1998.
> I doubt we'll be so lucky ever again.
pete.w
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Message has 1 Reply:
 | | Re: Where did you lot spring from?
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| (...) This occurred to me to, but after the last phone conversation with one of the brothers I got the feeling they weren't likely to part with much at a reasonable price. (...) How did you guess!!! Yes, customer services now consists of one full (...) (25 years ago, 2-May-00, to lugnet.loc.au)
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Message is in Reply To:
| | Re: Where did you lot spring from?
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| Hi Paul, No secret, just that they are in a different league to the rest of us. Last I heard, they were buying so much lego parts per month that they were dealing directly with Denmark and having it shipped direct to them. At least that is what my (...) (25 years ago, 2-May-00, to lugnet.loc.au)
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