 | | Re: CEO-Letter // The answer —Christian Treczoks
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| | | (...) Although TLC itself is having problems, the total financial background of the owners is quite sound. I even doubt that a switchback would drive LEGO out of business. The brand is so valuable, even _if_ TLC would go down the drain, the brand (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | Re: CEO-Letter // The answer —Larry Pieniazek
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| | | | | (...) Standing offer to anyone who thinks that their bley and dark bley and bright brown are "worthless", made in all seriousness. I'll take them off your hands, and pay the postage for you to send them to me, to boot. I'd ask that you contact me (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | Re: CEO-Letter // The answer —Christian Treczoks
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| | | | | | | (...) OK, offer accepted. But - as I said - the speedboat model is still on the shelf, and will remain there until I get the other stuff I need to build the MOC I want from the parts I bought the sets for. And it's not much, only a few PaB-pieces I (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | | | Re: CEO-Letter // The answer —Scott Lyttle
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| | | | | | | | (snip) (...) Ok, there's your market strategy....video tape them saying that, or have them write a letter to TLG... If you really want old gray back, don't make it look like someone's whining about their color collection--make it business. Get the (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | Re: CEO-Letter // The answer —Jeff Shiner
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| | | | | | (...) A simple (and admittedly single item) look at the Bricklink price guide shows , for the last 6 months, the following sales: 2x4 Dark Bluish Gray ---...--- Times Sold: 38 Total Qty: 283 Min Price: $0.03 Avg Price: $0.12 Qty Avg Price: $0.12 Max (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | Re: CEO-Letter // The answer —David Koudys
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| | | | | In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) <snip> (...) <snip> (...) Wow! That has got to be one of the most negative posts I have ever read-- "internal communication and information mismanagement" "charge of the colour (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | Re: CEO-Letter // The answer —Joel Midgley
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| | | | | | | (...) That really is a matter of perspective. For persons who have spent years amassing large quantities of grey and dark grey, these bley pieces are incompatable with their collections. Even if an individual does come upon a large amount of bley, (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | | | Re: CEO-Letter // The answer —David Koudys
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| | | | | | | | (...) Incompatible would be me receiving a Toyota quarter panel for my Dodge Dakota--a Toyota part cannot fit on my Dodge--that's the definition of incompatible. If I receive a dark grey Dakota panel whereas my truck is light grey, the part is (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | Re: CEO-Letter // The answer —Christian Treczoks
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| | | | | | | (...) No. I can still do better if need arises ;-) But not in this post. (...) It's the facts that are. not me. (...) You missed every single instance of mismanagement except the bley issue? The failure to keep to their core competences? The Galidor (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | | | Re: CEO-Letter // The answer —David Eaton
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| | | | | | (...) Have you ever read any of Christian's posts before? :) (...) Well, I *would* agree except insofar as they've said that if they *had* known our reaction that they *wouldn't* have made the change. It says to me that in their view, the cost of (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | Re: CEO-Letter // The answer —Scott Lyttle
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| | | | | (...) Assumptions. How are you equating the owners to TLG? Those are separate statements that don't have commonality. Yes, TLG is a private company, but the owner of the company isn't the CEO. You "doubt a switchback would drive TLG out of (...) (20 years ago, 9-Mar-05, to lugnet.color)
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| | | | | Re: CEO-Letter // The answer — Jake McKee
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| | | | I'm not going to get into color change discussion, but Christian brings up a few points about other stuff that I'd like to take a few minutes to respond to. (...) While we certainly have communication issues, I'm not sure this was or is the source (...) (20 years ago, 9-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | | | | | Re: CEO-Letter // The answer —Geoffrey Hyde
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| | | | | "Jake McKee" <jacob.mckee@america.lego.com> wrote in message news:ID3w61.61z@lugnet.com... (...) I would like to know what future changes LEGO is planning (if any) regarding the light bluish grey color change. It seems clear to me that the change to (...) (20 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Re: CEO-Letter // The answer —Scott Lyttle
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| | | | | | (snip) (...) Hm.."someone"...there ya go--communication issues! Perhaps communication could be improved if you identified that individual? -Scott (20 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: CEO-Letter // The answer —Geoffrey Hyde
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| | | | | | "Scott Lyttle" <datafx7@yahoo.com> wrote in message news:ID51rE.184w@lugnet.com... (...) Well, it's obvious from Jake's response in this thread that half of LEGO don't know what they're doing (I'm not even sure if I call them TLC or TLG anymore, so (...) (20 years ago, 11-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | Re: CEO-Letter // The answer —Christian Treczoks
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| | | | Dear Jake, Long letters ask for long answers. Let me give you what you asked for ;-) Jake McKee wrote: > While we certainly have communication issues, I'm not sure this was or is the > source of all our problems of past and late. Certainly it plays (...) (20 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | Re: CEO-Letter // The answer — Jake McKee
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| | | | | In lugnet.color, Christian Treczoks wrote: Christian, thanks for your indepth response. We can have discussions much better when the posts are calm and logical like this. Just to make sure it's clear, I'd like to point out that you're absolutely (...) (20 years ago, 10-Mar-05, to lugnet.color, lugnet.lego, FTX) !
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| | | | | | | Reply 1: The Building Corner Person —Christian Treczoks
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| | | | | | | Dear Jake, I hope you don't mind me splitting the replies into several parts, in order to reduce the complexity. (...) Actually, I can't give you more details that could be labeled "evidence", as I didn't bother to ask back then. I was just talking (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | Re: Reply 1: The Building Corner Person —David Koudys
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| | | | | | | | In lugnet.color, Christian Treczoks wrote: <snip> (...) Not to dump, but TLC responded with a 'Yes we heard you (after the fact, to be sure), but due to financial/other reasons we are not going to change the colour back'. Jake said it, and now we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 2: The PaB walls —Christian Treczoks
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| | | | | | | (...) Of course there would still be complaints if the PaB walls features thousands of elements, beacause there are still some parts missing for the one or other single customer. But: I brought the example of minifigs for a reason. According to PaB (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | Re: Reply 2: The PaB walls —Jonathan Wilson
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| | | | | | | | (...) They dont even have to do too much special for this, just send to PaB whatever minifigs/minifig parts/minifig accessories (headgear, neck/backgear, tools etc) happen to be lying around the wherehouse or that they happen to be producing for (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 3: Communication within/towards Community Development —Christian Treczoks
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| | | | | | | (...) I can't talk on behalf of other people, but I am aware that you are having problems getting the information you need from inside the company. Its an obvious conclusion when examining your and your colleagues communication to us. (...) Ahem - (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 4: A simple case of communication courtesy —Christian Treczoks
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| | | | | | | One short note beforehand: If you consider this reply mindless criticising, tell me so. But it is intended to hint at something you might not have noticed and thefor be unaware of. (...) It is indeed nice to hear that this is still being worked on. (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | Re: Reply 4: A simple case of communication courtesy — Jake McKee
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| | | | | | | | (...) Actually, I think that this note, as well as all of your other multi-part replies are wonderful examples of how to best have a useful conversation. I'm happy to participate in these as long as the discussion goes on. It's the ones where I/we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | | | | | | | | | Re: Reply 4: A simple case of communication courtesy —Joseph Greene
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| | | | | | | | | (...) Ok, I fully understand the volume to be staggering. Thus I make this suggestion: As soon as you get a chance, contact you favorite IT guy in house.. ask him about setting up an auto response/receipt acknowledgement for incoming external mail. (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | | | | | | | | | Re: Reply 4: A simple case of communication courtesy —Christian Treczoks
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| | | | | | | | (...) Acknowledged. (...) What other duties does Jan have? I had the impression that CD was a fulltime job for him. (...) Yep. I can understand that. In ye olden days I had times where I had to process (i.e. at least read enough to see wether it was (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 5: Miscellaneous —Christian Treczoks
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| | | | | | | (...) Indeed. But they are usually linked to communicationwise upset/anger/confusion/problems. Some kind of reaction or non-reaction must have provoked this "nobody listens", "nobody told" impression, don't you think? (...) And I fully accept that (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | (...) I, personally, am not the topic. I am just pointing to the issues where Lego might have a problem. If I don't get an answer to a question, I have to think that this might happen to other people, too. And they might be more upset or confused by (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | Re: Reply 6: Issues vs. Mistakes —David Koudys
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| | | | | | | | In lugnet.color, Christian Treczoks wrote: <snip> . (...) Oh My Goodness. THere was a real reaction--Jake has mentioned it numerous times--meetings, discussuins, etc. And to throw the icing and cherry on the cake, which didn't have to happen, you (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | | (...) As I stated before, I consider proper, hands-on results over a thousand meetings and apologies. When I make a mistake, my duty is to fix the mistake and "mop up" whatever problems were caused by the existence of this problem. I consider this (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —David Eaton
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| | | | | | | | | (...) Actually, is that true? At the time, was JVK in a position to reverse the color change? He wasn't the CEO back then. IIRC he was a vice president of some sort? Was he even in charge of that division of Lego? I honestly don't know, I'm just (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | | | | David Eaton wrote: > Actually, is that true? At the time, was JVK in a position to reverse > the color change? He wasn't the CEO back then. IIRC he was a vice > president of some sort? Was he even in charge of that division of > Lego? I honestly (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —David Koudys
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| | | | | | | | | | | In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) For me, you've just lost your credibility. You're saying one thing in one post--'it's all about the communication--if they just said they're sorry but they can't change it now due (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Richard Morton
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| | | | | | | | | | | (...) I'm keeping out of the color discussions, but I can answer this one. The 'Beige' on the list IS what we know as Tan. At LEGO, this color is known both as 'Brick Yellow' and also 'Beige' - color number 05 on the LEGO color chip pallette. Quite (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Thomas Stangl
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| | | | | | | | | | | | | (...) Boy, talking about communication issues... If the company itself can't pick a single name for a color and stick with it, what else can we trust them with? How someone can call "tan" "brick yellow" with a straight face, I just don't know. -- (...) (20 years ago, 18-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | | | | | | | | Tom Stangl, VFAQman wrote: > If the company itself can't pick a single name for a color and stick > with it, what else can we trust them with? The problem is that this is a multilingula company where a large portion of the people in charge do not (...) (20 years ago, 21-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | | | | | | (...) Source? (...) According to the List of Lego colours at Peeron, No. 5 is "Brick Yellow". This is the only internal name I know. Is there an official source where they call the colour Nr. 5 "Beige"? (...) I think this whole tread started with (...) (20 years ago, 18-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes — Jake McKee
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| | | | | | | | | | | | (...) I'm working with Dan from Peeron, colleagues and others to finalize the color chart namings. We should have that soon. The reasons for the delay are long, involved, and uninteresting. Rest assured, that internal communication on the subject (...) (20 years ago, 18-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | | | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Christian Treczoks
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| | | | | | | | | | | | (...) This is good news! Actually, this would have been an excellent reply to the requests for clarification in the discussion about the list. (...) Oh, come on. I'm not as stubborn as you think ;-) (...) Well, of course it's "colour" - It't not the (...) (20 years ago, 21-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —David Eaton
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| | | | | | | | | | | (...) I don't get it. How has the situation changed since Jake stated that the company wouldn't be switching back? We knew (unless Jake was flat-out-lying, which I seriously doubt was happening) that the people responsible for the color change, and (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Marc Nelson, Jr.
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| | | | | | | | | | (...) That would indeed be very useful. I was among several people in the (URL) original> Universal Color thread asking for clarification of the list, which to my knowledge, has not yet been forthcoming. Marc Nelson Jr. (URL) Marc's Creations>> (20 years ago, 18-Mar-05, to lugnet.color, lugnet.lego, FTX)
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| | | | | | | | | | Re: Reply 6: Issues vs. Mistakes —Jake McKee
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| | | | | | | | (...) Yep, 15K in about 4.5 years...but that's not 10 a day average. That's more like 14 per day (considering holidays, weekends, and vacation time - Granted, I work a great many weekends, holidays, and evenings, but I'd rather not start considering (...) (20 years ago, 16-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | Reply 7: Businesses, Customers and Trust —Christian Treczoks
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| | | | | | (...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: Reply 7: Businesses, Customers and Trust —David Koudys
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| | | | | | In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: Reply 7: Businesses, Customers and Trust —Christian Treczoks
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| | | | | | (...) There is no such thing as an "objective opinion". It's either - or. Objective: "Colour change is wrong for these reasons: ..." Opinion: "I cannot accept the CEOs apology" I don't consider myself "burned" here. I've been hit by the colour (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: Reply 7: Businesses, Customers and Trust —Larry Pieniazek
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| | | | | | | (...) North Americans only, or South Americans too? (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: Reply 7: Businesses, Customers and Trust —Leonard Hoffman
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| | | | | | (...) -snip- (...) Would it change anything if the word was "dispassionate"(1) rather than objective. The idea that David is trying to express is whether an opinion is being clouded by excessive emotionalism. Maybe it is just an uniquely American (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | | | Re: Reply 7: Businesses, Customers and Trust —Christian Treczoks
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| | | | | | Dear Leonard, Just a small correction and addition here: The "American Mindset" annotation relates to the example of Davids experience with Lego fixing a problem, and how exited he was that they actually did this, not to the starting paragraph. (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
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| | | | | | Re: CEO-Letter // The answer —Ondrew Hartigan
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| | | | (...) HUGE SNIPAGE (...) as jake replied to this post and i must agree, this is the right way to comunicate with the lego company. others are more likely to listen to you if you are calm, cool, and you take your time to think about what you want to (...) (20 years ago, 10-Mar-05, to lugnet.color, lugnet.lego)
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