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Subject: 
Re: Ideas and Suggestions for LEGO S@H
Newsgroups: 
lugnet.general
Date: 
Sun, 25 Sep 2005 05:26:21 GMT
Viewed: 
2092 times
  
In lugnet.general, Kelly McKiernan wrote:

  
  • What types of products/themes/concepts do you think are missing from the assortment over the years?


New foliage pieces would be good:
· Some kind of creeping ivy type stuff for attaching to buildings
· Some new type of one-piece tree or shrub
· Some new types of leaves for making trees

For Service Pack/Bulk Pack ideas:
· Tan Plates assortment
· Tan Tiles assortment
· Tan anything assortment
· Jumper plates in a new 4 or 5 color assortment
· Increased availability of colors like Sand Blue, Sand Green, Sand Red, Dark Red, Dark Green, Dark Blue, Dark Tan, Medium Blue, Light Yellow
· a curvy bits pack. y’know -- stuff that is curvy like #6081, 6091, etc
· a round bits pack. again, round bricks, 1/4 disc bricks, log bricks, etc


Things to keep or supplement:
· 2x2 White window pack. White is universally useful. Other colors would be nice, but in most cases, White works well.
· gates and fences pack. Over the years, this type of item has been offered again and again and again, so it must be relatively successful.


Grab-Bag or Mystery items are fun to order and receive thru mail-order. They should offer good value (at least twice the retail value as the price) and not include unwanted merchandise that nobody wants at any price. A Grab-Bag or Mystery item program is a good promo to run during the slow season February thru July, for example.


Over the years, the one thing that S@H has stood for to me is LONG-TERM AVAILABILTY of items. Since retail product cycles are so short (a few months) and so many LEGO items are issued each year, it is good to know that delayed purchases of items is possible.
For example, if an item issued January 2004 is unstocked from retail stores by August 2004, it is good to know that I can still call up S@H and purchase the item as much as two or three years later.

In years past, it was not uncommon to be able to purchase items from S@H that were issued as much as FOUR YEARS AGO. Granted, a leaner business model may not allow for four years worth of stock on hand, but longer product availability from S@H is definitely a Good Thing.
S@H has always done a good job of balancing what I call ‘warehousing versus selling’ product meaning S@H does a good job of keeping stock available for long periods of time rather than constantly reducing the price just to make a sale. If only new items were available from S@H then many customers would have to look elsewhere to purchase older products and S@H would be almost obsolete or irrelevant to some degree.


Kevin Salm



Message is in Reply To:
  Ideas and Suggestions for LEGO S@H
 
The LEGO Ambassadors have been asked to provide some suggestions to the LEGO Shop at Home people about what types of things we AFOLs would like to see offered or available from S@H. This is a good opportunity for you to make a serious suggestion (...) (19 years ago, 23-Sep-05, to lugnet.general, lugnet.market.theory, lugnet.market.shopping, FTX) !! 

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