Subject:
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Re: Bulk Ordering - Secrets Revealed.
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Newsgroups:
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lugnet.general
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Date:
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Fri, 13 Aug 1999 13:13:09 GMT
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Viewed:
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2085 times
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They have changed strategic direction, pleasing individual customers is not a
priority once a company has established its dominance in the marketplace. It was
always a lego CSO that was not designed and not required to show a profit. The
next service to go is the spare parts packs. This will probably be followed by
the damaged/lost instructions and pieces service offered by most lego customer
service offices around the world.
By removing these lego community services, lego reduces the need for staff in
these areas and reducing staff is always the simplest means of cost cutting. I
think things will only get worse until lego is openned up to public ownership as
the controlling family doesn't care about anything but making a profit.
Mark H.
Tony Kilaras wrote:
> Lego used to offer a bulk service. How could they do it 10 years ago and not
> today?
>
> john kelly wrote in message ...
> > (Sorry for the length of this thing....)
> >
> > Well said.
> >
> > When I was in Enfield, I had the misfortune of having to be on the element
> > team in a rotation. (We all had to share some of the element misfortune on • a
> > rotating basis.) It was very very tedious. It would take all afternoon • and
> > sometimes all day for the element team to be able to place an order. You • need
> > to find what the part numbers you need are. You need to find the color • code.
> > You need to find if the US had it in inventory. (Phone call to inventory
> > manager, he looks at his book for the type of piece, then at another book • to
> > see if he has in inventory, then confirms it's on the shelf.) Call back to
> > you. If not in Enfield, send note to Demark. Wait for reply. Call again • and
> > try to reach someone on phone who speaks english. Confirm product. (If • they
> > have it. if not, too bad.) Get shipped on boat to US. (Wait 4-6 weeks for
> > delivery) It was miserable.
> >
> > Unless LEGO has gotten better logistics for inventory since I left, they'd • be
> > crazy to try to bulk order. They don't have a strong enough system to meet
> > the demand. Should they update the system? SOunds wonderful. Will they?
> > doubtful. LEGO tries hard not to have excess inventory in bricks, they • very
> > rarely had anything other than basic bricks available in the US. Other • parts
> > were special ordered, but more often than not they will still be • unavailable
> > in the quantities needed to build a model. So we'd scrap that idea and • find
> > another way to do it. You might be able to get LEGO to do bulk ordering of
> > bricks through a centralized source, but I would doubt you'd be able to get
> > anyhting other than 1x and 2x bricks and plates. There just isn't an
> > inventory position on any other pieces that would satisfy a world market. • And
> > you would need to order hundreds of K8's to make a molding run worthwhile • to
> > LEGO.
> >
> > (We tried as a model shop and we could not find a use for enough bricks to
> > make the run worthwhile to us and we bought at production cost. The only • run
> > we ever made was for 50 K8's of black Duplo 2x4 blocks because they were
> > running them at the time.)
> >
> > Now with most model shops being eliminated or cut back, there is even less
> > demand for any pieces outside of what they need to produce the sets. • (Enfield
> > model shop from around 35 to 9 last month as part of the fitness program.)
> >
> > As a member of GMLTC, there is nothing more I'd like than to be able to • bulk
> > order grey 2x10s. Nothing is more fustrating than being able to build with • as
> > many grey 2x12s and green 2x4s as I wanted and then be reduced to red 2x4s • for
> > landscape. I hope that someday they firgure out a way to do it. But my • guess
> > is that they have evaluated this with better information than anyone here • has
> > and found it to be not worth the inventory risk.
> >
> > -john 3
> >
> > In lugnet.general, John Neal writes:
> > >
> > >
> > > Tim Courtney wrote:
> > >
> > > > <snip flame>
> > > >
> > > > There's ABSOLUTELY NO POINT in carrying this any further.
> > >
> > > The facts as I see them:
> > >
> > > 1. Sanjay had some good fortune
> > > 2. Many envied Sanjay, although were happy for him
> > > 3. Some perceived a little gloating
> > > 4. Sanjay is a good guy
> > > 5. Larry is a good guy
> > > 6. Most (all?) would love the opportunity to order bulk
> > > 7. TLG is clueless
> > >
> > > Tim is right; we are getting out of hand. Hurtful things are starting to • get
> > said
> > > and that's not how to play well:-)
> > >
> > > -John
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Message has 4 Replies:
 | | Re: Bulk Ordering - Secrets Revealed.
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| (...) So they are all chimps. Ooh ooh... More bannanas... ooh ooh... how?... ooh ooh... alienate our customer base?... ooh ooh... mmm... bannanas. Seriously though, how can TLG not understand that many people go to the toy isle, see mega blocks with (...) (25 years ago, 13-Aug-99, to lugnet.general)
| | | Re: Bulk Ordering - Secrets Revealed.
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| (...) Being a public company is absolutely no guarantee of better customer service. If anything, I would suspect it would provide less incentive. Public companies are ALL about the almighty profit (actually, the almighty stock price). Public (...) (25 years ago, 13-Aug-99, to lugnet.general)
| | | Re: Bulk Ordering - Secrets Revealed.
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| Mark & All; (...) I would disagree to a point here, I think several Lugnet/RTL people would love to place a few special orders, say for 5000 train doors or something to that effect. (...) Gee, lets get our customers even madder at us! YES! (...) (...) (25 years ago, 13-Aug-99, to lugnet.general)
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Message is in Reply To:
| | Re: Bulk Ordering - Secrets Revealed.
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| Lego used to offer a bulk service. How could they do it 10 years ago and not today? john kelly wrote in message ... (...) a (...) and (...) need (...) code. (...) to (...) and (...) they (...) be (...) very (...) parts (...) unavailable (...) find (...) (25 years ago, 12-Aug-99, to lugnet.general)
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