LEGO SYSTEM Trains : 18041


Trains / 18041	18040 \| 18042

Subject:	Re: Super Chief set not ready for prime-time // Super Chief no train set?
Newsgroups:	lugnet.trains, lugnet.lego.direct
Date:	Wed, 16 Oct 2002 07:36:45 GMT
Viewed:	4263 times

In lugnet.trains, Jake McKee writes: > In lugnet.trains, Dean Husby writes: > > > But I do notice that the wheelsets in the Legend Metroliner are stiff and > > don't roll well. Some of them had notches on the wheels that I had to gently > > cut off to make them spin without clicking... > > Dean, sounds like your wheels had some production errors. I would encourage > you to call our Consumer Services Center and ask them to send you some > replacements. They should be able to get them to you in no time. > > Jake Dear Jake, a German Co-AFOL has had trouble with the Santa Fe train as well. He called the consumer service for replacement wheel sets and got informed the Super Chief was not meant as a train set, but as a display set for the shelf only. So there is no need for working (+ replacement) wheels at all... :-( http://f24.parsimony.net/forum61776/messages/52984.htm (only in German) Is that the way to handle a mayor quality issue? Today we read even about bad running MOT-sets as Jean-Marc has posted here. http://news.lugnet.com/trains/?n=18039 And in the reply on that message we get the proof (by David VinZant), that a Santa Fe A-B-A unit can handle 10 (old) cars, if only old black wheel sets are used. I love all the new S@H 9V train sets and I appreciate all the efforts of TLC towards us train fans. But all this depends on the operational reliability. A display train might be nice, but we want rolling stock. I am really dissappointed about the todays messages. I thought this thread was a dead horse already, but hearing the Super Chief was only a display model makes me upset. Regards, Ben

Message has 4 Replies:

		Re: Super Chief set not ready for prime-time // Super Chief no train set?
(...) That's shocking! They're obviously meant as running models because grey motor side-bars are included in the set! Why would there be alternate parts and instructions for motorising and adding rail-powered lights to a display-only set? They may (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)

		Re: Super Chief set not ready for prime-time // Super Chief no train set?
For a long time, I resisted buying any of the Super Chief sets. The models DO look a little top-heavy, and LEGO® has slipped on their quality control like never before seen in their history. People say that LEGO® is too expensive, and that they (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct, lugnet.general)

		Re: Super Chief set not ready for prime-time // Super Chief no train set?
(...) >Ben Hmmm, this sounds very, VERY bad! A consumer Service Department is meant to provide SERVICE !! Bad parts are bad parts, and there should only ONE PROPER ANSWER from a service employee: 'Sorry, of course w'll replace your bad Legos' (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)

		Re: Super Chief set not ready for prime-time // Super Chief no train set?
(...) This is absolutely not true. These sets are very much meant to be run. They were never intended to be "display only" models. Whoever he talked to was misinformed. (...) this is the first that we have heard about it having problems. (...) I (...) (22 years ago, 16-Oct-02, to lugnet.trains, lugnet.lego.direct)

Message is in Reply To:

		Re: Super Chief set not ready for prime-time
(...) Dean, sounds like your wheels had some production errors. I would encourage you to call our Consumer Services Center and ask them to send you some replacements. They should be able to get them to you in no time. Jake --- Jake McKee Senior (...) (22 years ago, 7-Oct-02, to lugnet.trains, lugnet.lego.direct)

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