Subject:
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Re: TRU venting (was Re: Prices of New Star Wars LEGO)
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Newsgroups:
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lugnet.off-topic.debate
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Date:
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Sat, 20 Nov 1999 16:45:10 GMT
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Reply-To:
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johnneal@uswest!nospam!.net
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Viewed:
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425 times
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Christopher Lannan wrote:
> Here's a customer service horror story for you that has nothing to do with
> minimum wage.
> I'm at the airport in Scranton waiting in line at the ticket counter behing
> about four other people. There is ONE agent behing the desk not helping any of
> us, but instead talking on the phone. I'm thinking- "Well ok, perhaps the
> phone rang and she is helping a customer who called in." A few minutes later I
> become very POed as she says "Okay, I'll see you later...I love you too...Okay
> bye." I could not believe it! She stood there in plain view while customers
> waited and talked on a PERSONAL phone call for several minutes!
How do you know it was *personal*? Maybe I need to *start* flying C*mmair! ;-)
-John
> What really kills me is that I didn't get her name and the name of her
> supervisor. Things like that should be reported, I think, and from now on I am
> going to be one of those customers that does report bad service to superiors.
> The wage-slave grunts may not care about the customer- they really only care
> about doing the minimum required to get the minimal amount of money they get
> paid- but management usually does care.
>
> Chris "for eight hundred bucks a ticket C*mmair reall treats you crappy" Lannan
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