Subject:
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Re: TRU venting (was Re: Prices of New Star Wars LEGO)
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 17 Nov 1999 08:05:01 GMT
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Viewed:
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396 times
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In lugnet.market.shopping, Mike Timm writes:
> In lugnet.market.shopping, James Brown writes:
> > In lugnet.starwars, Christopher Lannan writes:
> > > I already replied but I wanted to add that you're very lucky to have a • friend
> > > at TRU. I have a love-hate relationship with them. They're really the only
> > > game in town, but the employees and managers are just terrible. Example- • when
> > > will you be getting X in? "We don't know, we have a truck in now but it's • not
> > > unloaded yet." "We DON'T have a computer to check" "We can't find out if its
> > > at the warehouse" translation- We actually CAN do all of these things but
> > > we're not going to.
> > >
> > > can you imagine being a manager of a store, getting a truckload of
> > > merchandise, and NOT having a list to tell you what's on the truck? I wish I
> > > was the driver for THAT store (and dishonest enough). I could stop, unload
> > > what I wanted, and no one would know!
> > >
> > >
> > > They have actually told me that they cannot check the warehouse. Either they
> > > are lying, or your friend is a miracle worker.
> >
> > Third possibility: They are clueless. ;) Just because a computer is capable
> > of something doesn't mean the minimum wage slaves in front of it know. A
> > manager on the other hand, pretty much HAS to know.
> >
> > I happen to know (via a TRU 'friend' of my own) that the TRU system has an
> > excellent tracking system - not only can they tell you if they have • something,
> > but they can tell you if it's in the warehouse or in transit to the store, • and
> > how many the store is getting. They can also get that info for any store
> > serviced from the same warehouse. (although that's a bit trickier).
> >
> > James
> > http://www.shades-of-night.com/lego/
>
> Or another possibility, the computer is NOT setup that way. Where I work we
> get about 5 trucks a week. For all practicial purposes the people on the
> salesfloor have NO idea whats on the truck thats unloaded everynight. Sure
> thers a way to find out, IF I have the numbers for it, *AND* have 15-30 • minutes
> to dig around in the computers, personally I never have the time to do that.
> In addition most the people on the salefloor don't have access to the system • at
> all. The managers, sure they have access, but no magic wand either. They
> would still have to dig around and have less time than I do. Basically this
> is legacy "design" of the software, it started out on mainframes many years
> ago. The functionality and/or core of it has has been upgraded, it SHOULD
> survive the year 2000 (and if it survivies that it'll survive the new • Millenium
> a year later), but parts of the User Interface REALLY suck. So there are
> computers that know excatly what we have others that know exactly where we • have
> it, it just takes time to dig it out. It does have the advantage of beign • able
> to check the if any store in the company has something in, I just need the
> store # and the numbers of the item, so it is not limited to just the
> wharehouse that supplies my store :^) (and yes my employeer sells LEGO :^)
>
> Mike
> (NO I am not saying publicly WHO I work for :^)
Still, don't you think that if they really cared they would take the time to
tell you the best possible thing to make you happy instead of making you leave
angry. Any SERVICE worker (keyword there) knows better. Treat the customer
well, give them honest answers and actually TRY to make them happy and you
WILL have customers who SPEND MORE in your store.
Works for me,
Aaron
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