Subject:
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Re: Ames 75% Star Wars LEGO
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Newsgroups:
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lugnet.market.theory
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Date:
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Fri, 2 Jun 2000 16:13:01 GMT
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Viewed:
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776 times
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James Simpson wrote:
>
> In lugnet.market.shopping, John Robert Blaze Kanehl writes:
>
> > There are half a dozen Ames stores here, many recently remodeled after
> > purchasing Hills stores. The employees here are generally clueless and not
> > too friendly/helpful...their rudeness and and ignorance is only surpassed by
> > K-mart.
>
> I'm beginning to believe that K-Mart rudeness and inept customer-service is
> universal; I've had bad experiences at 3 different K-Marts in my area - the
> managers treated me with contempt when I once tried to score a discount on
> opened merchandise and once tried to reclaim merchandise that we had paid for,
> but which the cashier had neglected to put in our bag. Regarding the latter
> incident we called K-Mart, explained that we didn't have the merchandise, was
> given the cashier's name, and was assured that the merchandise would be waiting
> for us at customer service with our name on it. When we arrived, noone could
> find the merchandise, and we were told that noone by that cashier's name worked
> there. Anyway, the manager proceeded to basically call my wife a shoplifter,
> and the whole incident almost ended in fisticuffs. There is a K-Mart by my
> house that takes the prize for general chaos, poor service, lack of cashiers,
> and lines of epic proportions. If I wasn't able to find old Lego at decent
> discounts at K-Mart, my shadow would never darken their doors.
I must say that I have only had one problem at a K-Mart, in this springs
BOGO sale when I found an old set which didn't come up in their computer
as LEGO, and had difficulty convincing the customer (un)service person
that the set really was a LEGO set and should be included. The first
time I used a BOGO sale, before their computers got fixed, it of course
took 50% off the cheapest items, the customer service desk gave me no
hassle at all to get the proper discount, and suggested in the future to
ask the cashier to ring them up seperately, which no cashier ever balked
at. I've found TRU to be very helpfull. In their recent BOGO sale, I
even had a cashier remind me to put them in order so they would ring up
right.
--
Frank Filz
-----------------------------
Work: mailto:ffilz@us.ibm.com (business only please)
Home: mailto:ffilz@mindspring.com
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Message is in Reply To:
 | | Re: Ames 75% Star Wars LEGO
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| (...) I'm beginning to believe that K-Mart rudeness and inept customer-service is universal; I've had bad experiences at 3 different K-Marts in my area - the managers treated me with contempt when I once tried to score a discount on opened (...) (24 years ago, 2-Jun-00, to lugnet.market.theory)
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