Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 16 Aug 2007 18:47:48 GMT
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Viewed:
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10759 times
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In lugnet.ambassadors, Damon Burke wrote:
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And here I thought that she must have finally retired! This is a great move by
TLC, whoever came up with the idea is a genius!
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I would surmise that she was a real employee in customer service back when it
was a smaller company and maybe she even personally replied to customer
inquiries back when they weren’t as numerous as they would eventually become as
TLG grew and grew (feel free to correct me if anyone has more specific info).
At least that’s my theory about Ms. Williams. :-)
Of course, it could also have been a ploy to just put a human name to a faceless
corporation like was said earlier.
Would any ambassador like to use their Lego contacts in the company to try to
find out some more about Ms. Williams?
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Message has 1 Reply:
 | | Re: Opinions about LEGO consumer service
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| (...) I am not sure she was ever real. A lot of companies use a name and when you ask for that person anyone can help you, but by using it they know why you called. Very common for a collection agency or a bank to do that. I used to call and ask for (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Re: Opinions about LEGO consumer service
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| (...) So when was the "coming out" party? I noticed shortly after I got back into the hobby that there was no more "Susan Williams" on the letters. And here I thought that she must have finally retired! This is a great move by TLC, whoever came up (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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