Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Wed, 15 Aug 2007 17:40:49 GMT
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Viewed:
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10894 times
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I have learned that you must phone as to use the designated web/email system can
be useless.
The last time I had a query I used the web form which then produced two emails.
The first was an automated “we’ll get to your concern, thanks for filling out
the form”. The second was a reply that was confusing.
Why? Because the email address was “noreply” but in the body of the message it
said you could reply to the message which I did. I never heard back and assume
that my reply was lost. Not a good way to build positive customer relationships.
Add to that the criminal “exchange” charged Canadians and while LEGO designers
are creating exciting sets customer service is slitting the company’s throat in
Canada with prices 25-30% higher than they should be - unless their goal is to
have Canadians do all their LEGO shopping across the border in the U.S..
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Message has 1 Reply:
 | | Re: Opinions about LEGO consumer service
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| (...) Not to be rude but... what should Europeans say then (and, worst of all, people from Denmark(!) and Norway who, if I remember correctly, have the highest prices)? I'm not saying at all what you have is ok! But to call 25-30% for criminal, (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Opinions about LEGO consumer service
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| Hello all, We have been asked to get gather some testimonials from AFOLs regarding the service of LEGO consumer services. Please respond to this post with any information you would like passed on. If you've interacted with them, please let us know (...) (17 years ago, 15-Aug-07, to lugnet.general, lugnet.ambassadors, FTX)
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