Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 16 Aug 2007 17:59:35 GMT
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Viewed:
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9767 times
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In lugnet.ambassadors, Scott Lyttle wrote:
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In lugnet.ambassadors, John Neal wrote:
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In lugnet.ambassadors, Damon Burke wrote:
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In lugnet.ambassadors, John Neal wrote:
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In lugnet.ambassadors, Damon Burke wrote:
<snip>
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I even got another letter from Susan Williams.
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<snip>
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Susan Williams was responsible for keeping a kid into a hobby with her
respect and consideration. She has also helped to pull an adult back into
that hobby by continuing that level of care and respect.
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Uhhhhh, hem...haw.
Forget it; I don’t have the heart.
JOHN
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John;
Fill me in here. What am I missing?
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Well, let’s just say that Santa, the Tooth Fairy, and Susan Williams have
one thing in common....
Do a news search for “susan williams” and you’ll know what I’m talking
about:-)
JOHN
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Damon,
Susan Williams is right up there with “Film Director Alan Smithee”
Basically, it’s a made up name, probably to give a more human element to the
overall Consumer services group. (Which as an overall, is pretty good!)
For BrickFest 2005, my badge read “Consort of Susan Williams”, which was a
tip of the hat to the old joke between Derek Schin and Keith Goldman which
was an integral part of BrickFest PDX ‘04), and to TLG at the same time.
What was funny was that Kjeld noticed “Susan Williams” on my name badge when
I was talking to him and getting him to sign my BrickJournal #1 printed copy.
Scott
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So when was the “coming out” party? I noticed shortly after I got back into the
hobby that there was no more “Susan Williams” on the letters. And here I thought
that she must have finally retired! This is a great move by TLC, whoever came up
with the idea is a genius!
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Message has 1 Reply:
 | | Re: Opinions about LEGO consumer service
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| (...) I would surmise that she was a real employee in customer service back when it was a smaller company and maybe she even personally replied to customer inquiries back when they weren't as numerous as they would eventually become as TLG grew and (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Re: Opinions about LEGO consumer service
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| (...) Damon, Susan Williams is right up there with "Film Director Alan Smithee" Basically, it's a made up name, probably to give a more human element to the overall Consumer services group. (Which as an overall, is pretty good!) For BrickFest 2005, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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