Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Wed, 15 Aug 2007 18:04:32 GMT
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Viewed:
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8335 times
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In lugnet.general, Felix Greco wrote:
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We have been asked to get gather some testimonials from AFOLs regarding the
service of LEGO consumer services. Please respond to this post with any
information you would like passed on. If you’ve interacted with them,
please let us know if you’ve had positive interactions, problems, issues, or
just general impressions you may have.
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I’ve always had great service in regards to getting replacement parts, including
the time LEGO sent me an entire RC unit for the dune buggy set, no charge, when
mine stopped working.
The only negative experience I’ve had was a few weeks ago when I used the web
form at S@H to inquire about where my order was. Within a few minutes, I
received the standard automated e-mail indicating that someone from Customer
Service would contact me. The CS reply didn’t come until three days later (one
day after my order arrived), and all it indicated was that they had received my
order. So, I received a less than helpful reply, and it took them three days to
do it. Not a major concern, and I probably should have called instead of using
the web form, but it was still irritating.
-Elroy
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Message is in Reply To:
 | | Opinions about LEGO consumer service
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| Hello all, We have been asked to get gather some testimonials from AFOLs regarding the service of LEGO consumer services. Please respond to this post with any information you would like passed on. If you've interacted with them, please let us know (...) (17 years ago, 15-Aug-07, to lugnet.general, lugnet.ambassadors, FTX)
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