Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 16 Aug 2007 00:38:56 GMT
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Viewed:
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8259 times
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In lugnet.general, Felix Greco wrote:
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Hello all,
We have been asked to get gather some testimonials from AFOLs regarding the
service of LEGO consumer services. Please respond to this post with any
information you would like passed on. If you’ve interacted with them,
please let us know if you’ve had positive interactions, problems, issues, or
just general impressions you may have.
To got the ball rolling, here are my thoughts:
I wrote customer service a letter when I was seven to tell them I thought
correcting people who said ‘laygoes’ was lame. I never recieved any
correspondence back on this most important issue.
Otherwise, I have never called or had interactions with the costumer service
department. Before meeting folks like Steve Witt and Jake McGee, my
interactions with anyone from the company was at LEGO stores. For the most
part, they never seemed to know much about the product beyond how to ring it
up at the register. I doubt if I were missing a piece or had a major
complaint that I would even contact costumer service at this point. These
days we have community reps (Steve Witt, Ambassadors) who seem to fill that
role and carry on opinions and concerns. My general impression is that if I
call cosumer service, I’m going to get some desk employee who will have
little to give me in the way of information or action.
Felix Greco
LEGO Ambassador
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I talk to Lego customer service almost weekly. I have had very good service
from them and they try. My only complaint is that they do not know how to
answer difficult questions or any history (except for one person that will
search out an answer and always get back to me.) Never call late or on weekends,
you will get phone service from California or possibly Inda. Ask any question
about Lego history or a tech question and they ar all at a loss. I recently
tried to get info on Samsonite sets. I called customer service, wrote customer
service, wrote to Lego in Denmark and also wrote the Samsonite complany. There
was no information available. I really find this very hard to believe no one
kept data anywhere. Also I have had the last few sets damaged. Their shipping
department is the pits. The stack the legos in the boxes and it bows and all
the legos get bent or crushed. They also just throw in the key chains and I
have had several damaged. This is my biggest complaint with Lego USA. I am
sure that they hire ex football players to pack the boxes. The sales people are
great and are very helpful. The only problem there is that they are treated
like mushrooms by the company ( kept in the dark and feed XXXX.) But they are
great people and very easy to deal with. Thanks my 2 cents. John P
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Message is in Reply To:
 | | Opinions about LEGO consumer service
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| Hello all, We have been asked to get gather some testimonials from AFOLs regarding the service of LEGO consumer services. Please respond to this post with any information you would like passed on. If you've interacted with them, please let us know (...) (17 years ago, 15-Aug-07, to lugnet.general, lugnet.ambassadors, FTX)
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