Subject:
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Re: Opinions about LEGO consumer service
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 16 Aug 2007 01:39:49 GMT
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Viewed:
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8335 times
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In lugnet.general, Felix Greco wrote:
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Hello all,
We have been asked to get gather some testimonials from AFOLs regarding the
service of LEGO consumer services. Please respond to this post with any
information you would like passed on. If you’ve interacted with them,
please let us know if you’ve had positive interactions, problems, issues, or
just general impressions you may have.
To got the ball rolling, here are my thoughts:
I wrote customer service a letter when I was seven to tell them I thought
correcting people who said ‘laygoes’ was lame. I never recieved any
correspondence back on this most important issue.
Otherwise, I have never called or had interactions with the costumer service
department. Before meeting folks like Steve Witt and Jake McGee, my
interactions with anyone from the company was at LEGO stores. For the most
part, they never seemed to know much about the product beyond how to ring it
up at the register. I doubt if I were missing a piece or had a major
complaint that I would even contact costumer service at this point. These
days we have community reps (Steve Witt, Ambassadors) who seem to fill that
role and carry on opinions and concerns. My general impression is that if I
call cosumer service, I’m going to get some desk employee who will have
little to give me in the way of information or action.
Felix Greco
LEGO Ambassador
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I have had only positive experiences with Lego Customer Service. When I was
eight or nine I wrote customer service to get replacements for some broken
pieces. Not only did I get the pieces, but also a hand signed letter from Susan
Williams, head of customer service. In 2000 I needed the same help. This time I
called and was very pleased with the level of service I received, I even got
another letter from Susan Williams. The customer service representitive I talked
to actually pointed me to Bricklink for parts that were no longer made and also
suggested I check out Lugnet. If it wasn’t for that phone call I might not have
gotten back into the hobby after so many years. Susan Williams was responsible
for keeping a kid into a hobby with her respect and consideration. She has also
helped to pull an adult back into that hobby by continuing that level of care
and respect. Please pass onto TLC that there are some of us who continue to love
the product, but stay for the service. Cheers.
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Message has 1 Reply:
Message is in Reply To:
 | | Opinions about LEGO consumer service
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| Hello all, We have been asked to get gather some testimonials from AFOLs regarding the service of LEGO consumer services. Please respond to this post with any information you would like passed on. If you've interacted with them, please let us know (...) (17 years ago, 15-Aug-07, to lugnet.general, lugnet.ambassadors, FTX)
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