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In lugnet.market.buy-sell-trade, Mike Stanley writes:
>
> Although if the actual problem is related more to the incompetence of the
> staff at the current company, moving may help. Kinda odd to think that
> things went so well for so long and then turned bad, but who knows - they
> might have had numerous layoffs, they may be letting newbies play with some
> of the servers, etc.
Well, this hasn't been the first service issue for BrickBay. There
has been the on-going issue of emails generated by BrickBay not
getting sent out from the server. Emails such as order notifications,
wanted lists, etc. Dan's opened tickets on it many times and every
time is told there is not problem. I'd quizzed a buddy of mine about
this and his thoughts were:
~~~~~~~~~~
A mailer can lose mail when it goes down. Any messages that were in
transit (ie in memory) when the mailer crashed would likely be lost.
Unless that mailer is up and down all the time, the odds are that would
not lead to 100s of lost messages, unless they all happen to be in transit
at the same time. It's doubtful that a commercial ISP would have a mailer
that undependable. I suppose routing errors could cause problems, but
mailers retry sending mail for up to seven days, so it's unlikely that
would prevent delivery.
I'd look for a software problem, either in Brickbay's message generation
scripts, or in it's mailer. If Dan's proved that messages come out of
BrickBay, go the ISP, and then disappear, but the ISP won't do anything
about it, I'd look at another ISP, or contact the ISP's ISP.
~~~~~~~~~~~
So it seems that quality issues have been present with this ISP for
some time..., this latest rash is just much more disruptive. From
what Dan says about the bandwidth issues, it sounds like the ISP is
at the point where they can't support all the traffic that their
agreements say they can, and they can't spend the money on new
hardware to be able to meet it. So they're creatively trying to
get rid of the biggest users.
KDJ
_______________________________________
LUGNETer #203, Windsor, Ontario, Canada
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Message is in Reply To:
 | | Re: Brickbay problems........again
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| (...) Although if the actual problem is related more to the incompetence of the staff at the current company, moving may help. Kinda odd to think that things went so well for so long and then turned bad, but who knows - they might have had numerous (...) (24 years ago, 19-May-01, to lugnet.market.buy-sell-trade)
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