Subject:
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Re: Suggestions / Comments on Recent Brickbay Transactions
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Newsgroups:
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lugnet.market.buy-sell-trade
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Date:
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Wed, 20 Jun 2001 10:55:39 GMT
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Viewed:
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291 times
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Brett & All,
> WOO HOO! My Favorite Subject (besides 677 knights!)
You know what is sad? That this need sto be brought up at all. : (
> There is a problem with discussing this sort of thing on newsgroups . So
> far there have been a few reputable Brickbay buyers and sellers who have
> taken the time to discuss it, but....the people who need to read this most
> ... aren't!
Well, yes, but at least it is out here.
> I agree with Larry...if you come across a seller who packed poorly in one
> way or another it is imperative that you take a minute and give some
> pointers. Packing and shipping really is a sort of evolutionary process
> where a seller (who is new to this sort of thing which everyone is at one
> point in time) may start with low standards but through time, experience
> (complaints!), and most importantly by Buying from other stores becomes more
> and more aware of how to pack and ship Lego responsibly.
Right. Maybe there should be something of a clinic / FAQ in regards to this?
> When I first opened my Brickbay store I shipped almost exclusively in
> inverted Lego boxes and bubble envelopes and all of the Lego were contained
> in re-used bags from sets. I tried printing out invoices for a while but it
> was just too much of a paper shuffle that ended up taking up more time than
> it was worth. Once orders started comming in I invested in baggies and
> corrogated boxes and I include order #'s etc - but I still re-use whatever I
> can to keep shipping costs down when I can.
Right, but, IANAL, I think most businesses need invoices or packing slips to
avoid any potential bad things from occurring. Keeping shipping costs down
is good. But at least include some info on the ordr, right it under the
senders address if nothing else.
> My worst experience was when I ordered some 677 knights from overseas with
> the lt grey flair helmets. The seller shipped them fully assembled in an
> unpadded envelope wrapped in a baggie ,as protection from scratching I
> imagine. I was flinching as I unraveled the bag and much to my dismay all of
> the helmets (once pressure was applied) were askew on the minifigs - one
> nosepiece broken (the lil piece fell to the floor) and three showed stress
> marks and were slightly bent. I wrote to the seller explained what happened
> and why it happened - he apologized, explained that the potential for damage
> never occured to him, and offered me a good refund (as you can imagine,
> these were not cheap!). I know for a fact that this seller will pack much
> better from here on out.
Ugh.
> Maybe I spend too much time on Brickbay but I expect buyers to keep track
> of what it is they bought from me. I include an order number when I pack but
> thats it - a piece of paper is just more weight.
I think the seller could at least write an order number down, that is all I
ask. I have recieved about 70% orders with NOTHING but the parts. Especially
since most e-mails are down now as well, it is harder. I had no clue who is
who, since most e-mails are partrshops@partshop.com or whatever. When I was
selling, I added the invoice I received for the order.
> When I pack the order I
> look at my Brickbay screen, when I inventory my orders received I look at my
> brickbay screen. I also expect buyers to keep track of the status block on
> their 'orders placed' screen as the primary way of communication that an
> order has been shipped or paid for - I wish I had time to send seperate
> emails everytime I ship an order etc but most days I dont, and so to avoid
> inconsistencies I rely on the tools at hand. I think I buy about as much as
> the next person and I dont have any problems identifying an order when it
> arrives in the mail - in most cases I'm waiting anxiously for it to arrive,
> so I hope my customers do the same:)
Well, yes, Brett, but as a seller, you do put order numbers on your shipments.
The only reason I asked for e-mails is I have not recieved any e-mail on
orders since it went down a couple months ago, and I had to contact sellers
to see what the status was. Pretty strange for a buyer to ask a seller about
an order, isn't it?
When you have numerous orders coming in (I had 4 Monday) and open them up, 1
had soemthing, I had to page through all my orders (12 or so at the time)
and try to track down specific ones (I ordered similar parts, too)
I am mainly trying to put some information out as to my experiences on
ordering things. While most sellers do a decent job, some others aren't, and
that is all I am trying to say.
Scott S.
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