Subject:
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Re: Suggestions / Comments on Recent Brickbay Transactions
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Newsgroups:
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lugnet.market.buy-sell-trade
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Date:
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Wed, 20 Jun 2001 07:00:06 GMT
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Viewed:
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381 times
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WOO HOO! My Favorite Subject (besides 677 knights!)
There is a problem with discussing this sort of thing on newsgroups . So
far there have been a few reputable Brickbay buyers and sellers who have
taken the time to discuss it, but....the people who need to read this most
... aren't!
I agree with Larry...if you come across a seller who packed poorly in one
way or another it is imperative that you take a minute and give some
pointers. Packing and shipping really is a sort of evolutionary process
where a seller (who is new to this sort of thing which everyone is at one
point in time) may start with low standards but through time, experience
(complaints!), and most importantly by Buying from other stores becomes more
and more aware of how to pack and ship Lego responsibly.
When I first opened my Brickbay store I shipped almost exclusively in
inverted Lego boxes and bubble envelopes and all of the Lego were contained
in re-used bags from sets. I tried printing out invoices for a while but it
was just too much of a paper shuffle that ended up taking up more time than
it was worth. Once orders started comming in I invested in baggies and
corrogated boxes and I include order #'s etc - but I still re-use whatever I
can to keep shipping costs down when I can.
My worst experience was when I ordered some 677 knights from overseas with
the lt grey flair helmets. The seller shipped them fully assembled in an
unpadded envelope wrapped in a baggie ,as protection from scratching I
imagine. I was flinching as I unraveled the bag and much to my dismay all of
the helmets (once pressure was applied) were askew on the minifigs - one
nosepiece broken (the lil piece fell to the floor) and three showed stress
marks and were slightly bent. I wrote to the seller explained what happened
and why it happened - he apologized, explained that the potential for damage
never occured to him, and offered me a good refund (as you can imagine,
these were not cheap!). I know for a fact that this seller will pack much
better from here on out.
Maybe I spend too much time on Brickbay but I expect buyers to keep track
of what it is they bought from me. I include an order number when I pack but
thats it - a piece of paper is just more weight. When I pack the order I
look at my Brickbay screen, when I inventory my orders received I look at my
brickbay screen. I also expect buyers to keep track of the status block on
their 'orders placed' screen as the primary way of communication that an
order has been shipped or paid for - I wish I had time to send seperate
emails everytime I ship an order etc but most days I dont, and so to avoid
inconsistencies I rely on the tools at hand. I think I buy about as much as
the next person and I dont have any problems identifying an order when it
arrives in the mail - in most cases I'm waiting anxiously for it to arrive,
so I hope my customers do the same:)
Looks like I gave more than $.02 - take care!
Brett
Pyrite's Plunder
http://www.Brickbay.com/store.asp?p=Pyrite
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