Subject:
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Re: LEGO Ambassadors Status Report - Summer 2007
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 26 Jul 2007 15:42:38 GMT
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Viewed:
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10000 times
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In lugnet.ambassadors, David Eaton wrote:
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In lugnet.ambassadors, Richie Dulin wrote:
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In lugnet.ambassadors, Allister McLaren wrote:
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That surely doesn’t apply to the ‘Issues List’ though. I for one would like
to see what was on that list, and why.
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What’s on the list?
The standard range of complaints that you read about on this or other fora:
complaints about colour and quality, piece and set design, themes, gender
bias/availability, leaks, availability and pricing and so on.
Why?
Because they’re fan concerns.
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Just a point here. I think this is part of why the Ambassadors got that
“Unbassador” logo that I’m sure everyone has seen floating around. Here’s a
perfect example of something that you could have shared with the community,
but didn’t and haven’t. Please do. The report that you shared doesn’t have
any real news or content-- it’s essentially a re-worded description of what
Ambassadors do (apart from the new server thing). We already know that you
report fan complaints and feedback, we already know that you review upcoming
products, we already know that you suggest new products, we already know you
go to events.
I’d recommend giving the fan community some substance, so we FEEL like we’re
involved. I realize that it probably doesn’t actually accomplish anything.
You probably ARE aware of all the major fan issues without having to solicit
more input. And telling us what problems we told you about similarly doesn’t
tell us anything new. But what it DOES do is makes the community feel like
you’re ambassadors. It makes the community feel included.
Don’t get me wrong, though. It’s not like I think that the Ambassadors do
nothing. But I still think the Ambassador program is inappropriately named.
Given most of what we’ve seen from the Ambassadors I would call it a focus
group, or a market research group. You *do* do a lot, I know, and the
majority of things you do has to be kept secret. But when it *doesn’t* have
be kept secret, please, tell us in spades. And when you’re asked for
community feedback, ask us. Make the community feel like it’s part of the
process.
DaveE
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While I agree and reiterate Dave’s points, I think that LEGO sees the ambassador
program a bit differently. They are not LEGO employees assigned as ambassadors
to the AFOL community. I believe LEGO sees them as AFOL members assigned as
ambassadors to the LEGO company. Which is fuel for my argument that the
community should have a say in who we send as ambassadors to LEGO. (Not that
I’ve been disappointed in any of the choices so far).
Perhaps something the current set of ambassadors could recommend is better
communication the other direction. I have seen much less from Steve Witt than we
got from Jake McKee. I don’t think most of us are looking for secret product
info, but two-way conversations keep both parties invested.
Aaron
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Message has 2 Replies:
 | | Re: LEGO Ambassadors Status Report - Summer 2007
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| (...) I agree communities should choose who represents them. But if it was based on a voting system imagine what would happen; Would people start going to forums and campaigning-- or worse, mudslinging to get votes? I can see that getting really (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX)
| | | Re: LEGO Ambassadors Status Report - Summer 2007
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| Aaron, Its not an unfair indictment on my part. I must admit to being a bit more of an observer and less outgoing than Jake, one of the parts of my job I'm working on at the moment and I will do my best to be more available online. Steve (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Re: LEGO Ambassadors Status Report - Summer 2007
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| (...) Just a point here. I think this is part of why the Ambassadors got that "Unbassador" logo that I'm sure everyone has seen floating around. Here's a perfect example of something that you could have shared with the community, but didn't and (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX) !!
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