Subject:
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Re: LEGO Ambassadors Status Report - Summer 2007
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Newsgroups:
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lugnet.ambassadors
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Date:
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Thu, 26 Jul 2007 14:31:15 GMT
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In lugnet.ambassadors, Richie Dulin wrote:
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In lugnet.ambassadors, Allister McLaren wrote:
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That surely doesn’t apply to the ‘Issues List’ though. I for one would like
to see what was on that list, and why.
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What’s on the list?
The standard range of complaints that you read about on this or other fora:
complaints about colour and quality, piece and set design, themes, gender
bias/availability, leaks, availability and pricing and so on.
Why?
Because they’re fan concerns.
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Just a point here. I think this is part of why the Ambassadors got that
“Unbassador” logo that I’m sure everyone has seen floating around. Here’s a
perfect example of something that you could have shared with the community, but
didn’t and haven’t. Please do. The report that you shared doesn’t have any real
news or content-- it’s essentially a re-worded description of what Ambassadors
do (apart from the new server thing). We already know that you report fan
complaints and feedback, we already know that you review upcoming products, we
already know that you suggest new products, we already know you go to events.
I’d recommend giving the fan community some substance, so we FEEL like we’re
involved. I realize that it probably doesn’t actually accomplish anything. You
probably ARE aware of all the major fan issues without having to solicit more
input. And telling us what problems we told you about similarly doesn’t tell us
anything new. But what it DOES do is makes the community feel like you’re
ambassadors. It makes the community feel included.
Don’t get me wrong, though. It’s not like I think that the Ambassadors do
nothing. But I still think the Ambassador program is inappropriately named.
Given most of what we’ve seen from the Ambassadors I would call it a focus
group, or a market research group. You *do* do a lot, I know, and the majority
of things you do has to be kept secret. But when it *doesn’t* have be kept
secret, please, tell us in spades. And when you’re asked for community feedback,
ask us. Make the community feel like it’s part of the process.
DaveE
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Message has 2 Replies:
 | | Re: LEGO Ambassadors Status Report - Summer 2007
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| (...) While I agree and reiterate Dave's points, I think that LEGO sees the ambassador program a bit differently. They are not LEGO employees assigned as ambassadors to the AFOL community. I believe LEGO sees them as AFOL members assigned as (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX)
| | | Re: LEGO Ambassadors Status Report - Summer 2007
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| (...) Let me say that I understand your sentiment and your frustration. My aim here is to outline some of the issues that make it difficult to do what seems obvious. Big part of the secrecy issue is actually figuring out what must be kept secret and (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX)
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Message is in Reply To:
| | Re: LEGO Ambassadors Status Report - Summer 2007
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| (...) What's on the list? The standard range of complaints that you read about on this or other fora: complaints about colour and quality, piece and set design, themes, gender bias/availability, leaks, availability and pricing and so on. Why? (...) (17 years ago, 26-Jul-07, to lugnet.ambassadors, FTX)
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