Subject:
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Re: TRU Kudos!
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Newsgroups:
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lugnet.off-topic.fun
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Date:
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Tue, 4 May 1999 15:22:32 GMT
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Reply-To:
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JOHNNEAL@USWESTspamless.NET
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Viewed:
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228 times
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Larry Pieniazek wrote:
> Never thought I'd be posting with THAT subject line, but here goes.
>
> I was at a TRU (just southwest of the MoA, on the 494 south service road
> at the Penn Ave. exit) for the midnight thing. During the process of
> checking out, there was some confusion about how many times my two
> copies of pod race had been scanned. I watched the check out person
> scan them twice, then scan the two action figures I bought, then scan
> the last set again (this was due to it not fitting in the second bag, so
> it was still on the counter)
>
> I said... "no, I think you scanned it already" but she said no she
> didn't. I was in a tearing hurry to get out of that crowd, so like a
> FOOL I did not check the receipt... just took her word for it.
>
> Yesterday, during the day, I checked my receipt. Sure enough, I had been
> charged 3 times. 90+ dollar loss!
>
> Fearing the worst, I decided to call TRU to see what I would have to do
> to establish that there was an error, if it was possible. I expected to
> be laughed at and blown off which is what I would get at most TRUs.
>
> Spoke to a manager, explained the situation and much to my surprise she
> said (paraphrasing) "That's such a detailed yet implausible story, it
> has to be true. I take your word for it, and besides, even if I didn't,
> customer satisfaction REQUIRES that we make it right." After I picked my
> jaw off the floor, I determined when she'd be next working so I could
> meet her for the refund.
>
> Anyway, I went in last nite even though she wasn't there. Explained to
> the CS rep at the front that I had talked to this manager and what the
> situation was, she credited my card for it, no questions asked.
>
> Maybe it's just Minnesota Nice(1). Maybe TRU is getting better. But I'm
> happy and impressed, even though that TRU didn't have all the sets. But
> I got the other ones at a nearby Target Greatland (York Ave N of 494 in
> Eagan) so I know there is such a thing as Naboo Swamp.
*Not* that you're wrwrwrwr or anything, but that Target is in *Edina*:-)
>
>
> 1 - a known phenomenon. Minnesotans are pretty nice people, really, even
> if their government has been too socialist for years. Most of them will
> never give you an unpleasant word to your face unless they know you
> really really well. This makes checking for consensus very challenging,
> because no one will ever say they disagree unless you push them really
> really hard. (if you follow up on that thought, do it to off-topic.fun,
> eh?)
>
> --
> Larry Pieniazek http://my.voyager.net/lar
> FDIC Know your Customer is wounded, thanks to you, but not dead...
> See http://www.defendyourprivacy.com for details
> For me: No voyager e-mail please. All snail-mail to Ada, please.
> - Posting Binaries to RTL causes flamage... Don't do it, please.
> - Stick to the facts when posting about others, please.
> - This is a family newsgroup, thanks.
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Message has 1 Reply:
 | | Re: TRU Kudos!
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| (...) Don't be silly. Larry optimized[1] their boundry. As a favor. Free of charge. [1] This makes Him is optimally correct. (25 years ago, 4-May-99, to lugnet.off-topic.fun)
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Message is in Reply To:
| | TRU Kudos!
|
| Never thought I'd be posting with THAT subject line, but here goes. I was at a TRU (just southwest of the MoA, on the 494 south service road at the Penn Ave. exit) for the midnight thing. During the process of checking out, there was some confusion (...) (25 years ago, 4-May-99, to lugnet.market.shopping, lugnet.off-topic.fun)
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