Subject:
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getting replacements for defective parts (was "Re: Broken pieces in 8448 Supercar?")
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Newsgroups:
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lugnet.technic
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Date:
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Wed, 1 Mar 2000 19:48:56 GMT
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Viewed:
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1635 times
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In lugnet.technic, Tom Napolitano writes:
>
> ...
> you may be able to get a free replacement from Lego
> or like I you may not.
> It seems to depend upon the phase of the moon.
Actually, I've had this happen to me once.
I was trying to get an out-of-production piece --
specifically, a 6x4 hard-plastic flag
with the Imperial (Redcoat) Soldiers pattern
(from the Pirates line) -- replaced (or substituted),
since it was from a MISB Pirates set,
and the person at Consumer Affairs
was almost snooty in pointing out that this piece
was out of production and could not be replaced.
So, after I cooled down, I waited a week or so,
and I called again. I got someone else this time,
and she was *happy* to get this piece replaced for me
(I was amazed they still had it in stock;
I would have been perfectly happy to get
a fabric Jolly Roger as a substitution for it.
So, my advice is, wait a few days,
and then call back. :-)
Thanks,
Franklin
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Message is in Reply To:
 | | Re: Broken pieces in 8448 Supercar?
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| (...) As is well known by now, some of the early production runs of the damped shock absorbers for the Technic line, as used in the new 8448 SuperCarII have been prone to early failure. This is due to weak plastic at the point of contact of the (...) (25 years ago, 1-Mar-00, to lugnet.technic)
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