Subject:
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Re: Construction toys non-returnable?!
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Newsgroups:
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lugnet.market.shopping
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Date:
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Mon, 26 Aug 2002 15:00:16 GMT
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Viewed:
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375 times
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Doesn't LEGO have a number to call if you're missing pieces? Though,
I called it about my original Mindstorms set and have never received
those straight axle connectors that they promised to send me...
On Fri, 23 Aug 2002 00:29:43 GMT, "richard marchetti"
<blueofnoon@aol.com> wrote:
> Hey Y'all:
>
> Twice in as many months I have purchased sets at Wal-mart and TRU that had
> been opened and retaped at the stores. One sees that the item has been
> opened, but if it's the last item of it's kind one might be persuaded to
> purchase it anyway -- who cares about the box if the product is still all
> there, right? And the good faith assumption is that the store made at least
> a cursory check to make sure the stuff was all there.
>
> But twice now I was burned on this good faith assumption -- I began to build
> only to realize that items were indeed missing. So I returned the sets for
> refund.
>
> But here's the deal: both stores have told me that they have policies
> against receiving Lego, Mega Bloks, and the like for return -- at Wal-mart
> they seemed to have a blanket refusal in place, while at TRU they had a set
> cost limit that factored in. Wal-mart tried to tell me this nonsense this
> very afternoon at lunch. I asserted myself and insisted that my purchase
> was based on the good faith assumption that item was complete and that I
> felt absolutely within my rights to insist on a refund for an incomplete
> item purchased at full retail cost. I suggested that if they could not
> stand behind the product 100% to be complete then they should either
> clearance the item "as is" or remove the item from stock (I mean, these
> items were no longer factory sealed, right?) -- but that in no case was I at
> fault for purchasing the item in good faith as complete. In this instance
> they agreed to an exchange.
>
> Has this happened to anyone else? It seems that Lego and other construction
> toys are being singled out as non-returnable. I have my doubts that they
> can legally do this while accepting other products with almost no questions
> asked. Of course, as a regular buyer of these kinds of products I was
> annoyed that my buyer satisfaction was being singled out as unimportant. I
> almost lost my temper, but in the main I remained civil yet insistent -- and
> finally got my way. Is there some crazy assumption on the part of retail
> chains that it's okay to screw children (the more average buyer of these
> kinds of toys) out of their money? Can you imagine the heartbreak of some
> young person trying to make the transaction I made today, and being told
> that their incomplete toy was non-returnable? What gives?
>
> Target, by contrast, has almost never given me grief over a return of any
> kind -- be it toys, a gift return, linens, receipt, no reciept, what have you...
>
> Thoughts?
>
> -- Hop-Frog
Lightfoot
Jonathan M Johnson
http://wellsellanything.com
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Message has 1 Reply:
 | | Re: Construction toys non-returnable?!
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| (...) About a month ago, I purchased a 7163 Gunship at a TRU in Douglaston, NY. It was on clearance (red-stickered) because it had been opened and re-taped shut. They wanted $49.99 for it. I asked if I could open it to verify how complete it was. (...) (22 years ago, 26-Aug-02, to lugnet.market.shopping)
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Message is in Reply To:
| | Construction toys non-returnable?!
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| Hey Y'all: Twice in as many months I have purchased sets at Wal-mart and TRU that had been opened and retaped at the stores. One sees that the item has been opened, but if it's the last item of it's kind one might be persuaded to purchase it anyway (...) (22 years ago, 23-Aug-02, to lugnet.market.shopping)
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