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Subject: 
Re: Power Pullin' With My Tractor
Newsgroups: 
lugnet.technic
Date: 
Fri, 28 Mar 2003 13:40:55 GMT
Viewed: 
4440 times
  
In lugnet.technic, Thomas Avery writes:
In lugnet.technic, Gillis Hommen writes:
Another dig up then. ;)

I mailed lego about the 5 'old style' broken z24 gears, and asked them if
they would send me 5 new ones. (preferably at no cost)
Their reaction: because these gears are not available in any service pack,
we will send them to you for free.

Awesome service!

Cool. I wish I'd kept all the ones I broke! I think I tossed them out.

Or did you even need the old broken ones?

The only experience I had with parts replacement and Lego was when I asked
for two new mini-motors. Lego promptly sent the new ones, but requested me
to send the old broken ones back to them. They included a pre-paid shipping
envelope.

Is this the standard procedure? Do Lego always ask for the broken ones?

thanks,
TJ

I didn't even have to send the broken ones, I just got the new ones, no
questions asked.
It's the first time I've even contacted lego for me, so I wouldn't know if
this is standard procedure...



Message is in Reply To:
  Re: Power Pullin' With My Tractor
 
(...) Cool. I wish I'd kept all the ones I broke! I think I tossed them out. Or did you even need the old broken ones? The only experience I had with parts replacement and Lego was when I asked for two new mini-motors. Lego promptly sent the new (...) (21 years ago, 28-Mar-03, to lugnet.technic)

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