Subject:
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Re: Power Pullin' With My Tractor
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Newsgroups:
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lugnet.technic
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Date:
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Fri, 28 Mar 2003 13:03:37 GMT
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Viewed:
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4285 times
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In lugnet.technic, Gillis Hommen writes:
> Another dig up then. ;)
>
> I mailed lego about the 5 'old style' broken z24 gears, and asked them if
> they would send me 5 new ones. (preferably at no cost)
> Their reaction: because these gears are not available in any service pack,
> we will send them to you for free.
>
> Awesome service!
Cool. I wish I'd kept all the ones I broke! I think I tossed them out.
Or did you even need the old broken ones?
The only experience I had with parts replacement and Lego was when I asked
for two new mini-motors. Lego promptly sent the new ones, but requested me
to send the old broken ones back to them. They included a pre-paid shipping
envelope.
Is this the standard procedure? Do Lego always ask for the broken ones?
thanks,
TJ
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Message has 2 Replies:
 | | Re: Power Pullin' With My Tractor
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| (...) I didn't even have to send the broken ones, I just got the new ones, no questions asked. It's the first time I've even contacted lego for me, so I wouldn't know if this is standard procedure... (21 years ago, 28-Mar-03, to lugnet.technic)
| | | Re: Power Pullin' With My Tractor
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| (...) Sometimes. (...) I've got two motors replaced also but never had to turn in the faulty ones. I had the misfortunes about a year between each so it was only one motor at the time. (...) I think they do if the parts are expensive i.e. motors, (...) (21 years ago, 28-Mar-03, to lugnet.technic)
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Message is in Reply To:
| | Re: Power Pullin' With My Tractor
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| Another dig up then. ;) I mailed lego about the 5 'old style' broken z24 gears, and asked them if they would send me 5 new ones. (preferably at no cost) Their reaction: because these gears are not available in any service pack, we will send them to (...) (21 years ago, 28-Mar-03, to lugnet.technic)
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